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    Assistant Warranty Administration Manager - Dallas, United States - Warranty Processing Company, Inc

    Warranty Processing Company, Inc
    Warranty Processing Company, Inc Dallas, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    Building WPC

    • Analyzes problems, identifies trends, and develops strategies to maximize claim process.
    • Recommends improvements for the department.
    • Creates, delivers and presents well- organized work.
    • Demonstrates self–awareness and commitment to requesting and providing feedback and coaching.
    • Manages the workload and productivity of front-line warranty processors.
    • Ensures that all warranty processors are adhering to client expectations as communicated in the sales set up sheets.
    • Organizes dealer coverage during administrators' time off.

    Building Knowledge and Expertise

    • Assists with manufacturer audits.
    • Assists with internal administrator audits.
    • Assists documenting process.
    • Draws conclusions or recognizes issues based on analysis and research.
    • Generates ideas and approaches to improve work processes and addresses problems.
    • Develops training programs for front line team members specific to the vehicle lines they will be servicing.
    • Demonstrates understanding of team concerns and issues, and assists with resolutions.
    • Demonstrates understanding of alternate viewpoints.

    Building Clients

    • Works new account clean ups when needed.
    • Begins to network internally and/or externally to build contacts and relationships.
    • Responds appropriately to challenges and ambiguity.
    • Generates ideas and approaches to improve or solves client needs.
    • Position works closely with the Managers to ensure that all clients are on-boarded correctly, and that claims are processed correctly within 24-hours of receipt.
    • On-boards new client dealers to WPC's policies and procedures.
    • Gathers all logins and information required for warranty processors to begin servicing clients.
    • Participates in a semi-annual customer service call to proactively seek opportunities to improve customer service.

    Building Teams

    • Provides technical information and assistance to employees as needed.
    • Assists to train warranty processing team members.
    • On-boards and trains warranty processing team members.
    • Conduct performance reviews and provide feedback to Administrators as needed to ensure a timely and smooth claims processing service is delivered to clients.
    • Coaches and develops their team.
    • Semi-monthly review and approval of staff's hours in BambooHR to ensure administrator accurately reporting time worked for metrics and to ensure the administrator is maintaining proper work life balance.
    • Demonstrates the ability to work effectively with a diverse workforce.

    remote work


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