- Responsible for professional phone etiquette including correspondence with team members and customers.
- Maintain cleanliness of the convention services office, reporting any items into MicroMain for repairs
- Keep supplies for Convention Services stocked.
- General clerical duties include computer skills, typing, copying, faxing, filing and creating group contracts as required.
- Assist all groups or clients with business center equipment. Fax Machine, copier, computer, etc.
- Notifies management of any serious problems that arise within the department that require immediate attention.
- Maintains department records, establishes files and prepares memoranda and or routing reports for other Department Managers.
- Assists Management with business accounts and Event Calendar
- Assists in preparing reports, sales projections, and special projects
- Coordinate with support departments for specific client needs including (but not limited to): convention power, internet, transportation and amenities
- Create and Monitors room blocks and pick-ups for all groups through rooming lists and cut-off dates for all bookings. Make hotel reservations as needed.
- Assures all documents, letters and memoranda are proofread before leaving the department.
- May interface with various departments to facilitate department orders and requests.
- Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
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