- Mitigate customer complaints as needed
- Communicate with housekeeping to make sure guest rooms are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
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Hotel Front Desk Attendant - Phoenix, United States - Fairfield Inn & Suites Phoenix Midtown
Description
Job Description
Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:$17
Responsibilities:Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Fairfield By Marriott community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
