- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Field customer complaints when necessary
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
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Hotel Front Desk Attendant - Tempe, United States - La Quinta Inn, Phoenix Sky Harbor Airport
Description
La Quinta Inn, Phoenix Sky Harbor Airport in Tempe, AZ is looking for one Front Desk Agent to join our 9-person strong team. Our ideal candidate is attentive, ambitious, and reliable.
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today
Compensation:$27,000 - $27,600 yearly
Responsibilities:La Quinta Inn, Phoenix Sky Harbor Airport in Tempe, AZ and is managed by Five Rivers Management based in Utah.
