Jobs
>
Bloomington

    Service Desk Analyst - Bloomington, United States - AUNT MARTHAS HEALTH AND WELLNESS, Inc.

    AUNT MARTHAS HEALTH AND WELLNESS, Inc.
    AUNT MARTHAS HEALTH AND WELLNESS, Inc. Bloomington, United States

    3 weeks ago

    Default job background
    Description

    Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.

    Summary:

    The purpose of this position is to provide IT support to all Aunt Martha's staff.

    Responsibilities:

    • Provides excellent customer service in one-on-one end-user problem resolution situations over the phone and in-person.
    • Takes part in Aunt Martha's new hire trainings, instructing new users on IT policies and access management.
    • Assists with the creation of the IT Service Catalog.
    • Assists with configuration and monitoring of the Intune MDM platform.
    • Manages IT-portion of the employee onboarding process. (Account/Mailbox configuration, phone setup, etc.)
    • Provides efficient execution in the configuration, implementation and asset documentation of end-user IT hardware.
    • Identifies, analyzes and resolves basic incidents regarding PCs (software and hardware), Internet connectivity and phones (voice).
    • Coordinates timely repair of PC and phone equipment covered by 3rd party vendor maintenance agreements.
    • Assists with service desk related on-site clinic needs and projects
    • Works with escalated issues involving ticketing software and resolving issues within set SLO/SLA timeframes.
    • Responsible for timely resolution of issues and meeting service level objectives.
    • Participates in the rotating after-hours on-call schedule to meet the organizations 24/7 support requirement.
    Required Qualifications:
    • Significant experience with Microsoft Office suite of products.
    • Experience with Office 365 products/environment.
    • Excellent organizational skills with the ability to multi-task
    • Communicates effectively (written and orally) with users, staff, management and external vendors.
    • Familiarity with modern desktop or server operating systems, various software applications, and PC hardware.
    • Understanding of mobile device configuration and support. (iOS and Android)
    • Demonstrates exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers involving each IT Service Desk request/incident handled.
    • Ability to reset passwords in an Active Directory environment and add PCs to Active Directory.
    • Ability to manage own time effectively and to be prompt and punctual
    • Basic PC/laptop/mobile device troubleshooting skills.
    • Two-Year Associate or BA/BS degree required or equivalent skills/certifications.
    • Individual should be capable of lifting 50 lbs.
    The following would be considered a plus:
    • A+ technology certificate or equivalent experience.
    • Experience working with vendors to procure new equipment and resolve billing issues.
    • Experience with an IT related ticketing system.
    • Previous experience within an organization providing health care.
    Working Conditions:
    • Office environment. May require occasional travel to alternate locations.
    • Hybrid Work-from-home options.
    Aunt Martha's is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Orbis Operations

    Intelligence Analyst

    2 weeks ago

    Orbis Operations McLean, United States

    We are seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group of individuals across the intelligence commun ...

  • CACI International Inc

    Screening and Vetting Analyst

    2 weeks ago

    CACI International Inc McLean, United States Full time

    Screening and Vetting AnalystJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * What You'll Get to Do : · Looking for excitement . . . wanting ...

  • CACI

    Screening and Vetting Analyst

    1 week ago

    CACI McLean, United States

    Screening and Vetting AnalystJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *What You'll Get to Do: · Looking for excitement . . . wanting to ...

  • Coverent

    Strategic Ops Advisor Expert

    1 week ago

    Coverent McLean, United States

    Job Description · Job DescriptionDescriptionORBIS is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the opportunity to demonstrate intellectual agility, a ...

  • Coverent

    Intelligence Analyst

    1 week ago

    Coverent McLean, United States

    Job Description · Job DescriptionDescriptionWe are seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group o ...

  • Coverent

    Intelligence Analyst

    1 week ago

    Coverent McLean, United States

    Job Description · Job DescriptionDescriptionORBIS is seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group ...

  • Centric Business Systems

    Sales Account Executive

    2 weeks ago

    Centric Business Systems McLean, United States

    Job Description · Job DescriptionPurpose · The primary responsibility for this position is selling business technology solutions through prospecting and cold calling. · Responsibilities · Telephone prospecting & face to face cold calling · Conducting client needs analysis · Devel ...

  • Lifelong Access

    Clinical Services Scheduler

    2 weeks ago

    Lifelong Access Normal, United States

    The mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime ...

  • Lifelong Access

    Clinical Services Scheduler

    2 weeks ago

    Lifelong Access Normal, United States

    Job Description · Job DescriptionThe mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and ...

  • Cynet Systems

    Incident Management Analyst

    2 weeks ago

    Cynet Systems Bloomington, United States

    We are looking for Incident Management Analyst for our client in Bloomington, IL Job Title: Incident Management Analyst Job Location: San Antonio, TX Job Type: Contract Job Description: Responsibilities:Managing critical events, which includes; facilitating triage calls to engage ...

  • Professional Stewards Services (PSS), LLC

    Business Analyst

    2 weeks ago

    Professional Stewards Services (PSS), LLC McLean, United States

    Job Description · Job DescriptionBusiness Analyst · We are seeking an energetic, self-starter to join our growing team to support our business analyst efforts. The Business Analyst will perform documentation and maintenance tasks to meet changes in requirements of the users or u ...

  • Coverent

    Strategic Ops Advisor Expert

    2 weeks ago

    Coverent McLean, United States

    Job Description · Job DescriptionDescriptionCoverent, an Orbis company, is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the opportunity to demonstrate i ...

  • Coverent

    Strategic Ops Advisor

    4 weeks ago

    Coverent McLean, United States

    Job Description · Job DescriptionDescriptionCoverent, an Orbis company, is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the opportunity to demonstrate i ...

  • Primesoftinc

    Help Desk Support

    3 weeks ago

    Primesoftinc McLean, United States

    **Role**: Help Desk Support · **Exp**: 4+ Years · **Location**: Mclean, VA (Onsite) · **Visa**: Citizens Only · **MOI**: Phone + Skype · **Skills Required**: · - Serve as a primary technical expert with respect to providing clients and/or less experienced help desk analyst staff ...

  • Orbis Operations Management Company

    Strategic Ops Advisor Expert

    1 week ago

    Orbis Operations Management Company McLean, United States

    Coverent, an Orbis company, is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the opportunity to demonstrate intellectual agility, all source analysis, an ...

  • ManTech

    Logistics Analyst

    20 hours ago

    ManTech McLean, United States

    **Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT supp ...

  • Freddie Mac

    Financial Performance

    3 weeks ago

    Freddie Mac McLean, United States

    At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. · **Position Overview**: · **Our Impact**: · - The Investments and C ...

  • Freddie Mac

    Internal Audit

    1 month ago

    Freddie Mac McLean, United States Full time

    At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. · Employees, contingent workers and visitors are no longer required ...

  • Lifelong Access

    Clinical Services Scheduler

    2 weeks ago

    Lifelong Access Normal, United States

    The mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime ...