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    Customer Service 2 - Buffalo, United States - Pilot Freight Service

    Pilot Freight Service
    Pilot Freight Service Buffalo, United States

    1 week ago

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    Description

    ** Customer Service 2**

    **Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO004243 Showing 1 location **Job Details**

    **Description**

    **Job Summary**

    The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming

    calls and troubleshoot any issues. They assist pilot stations and cartage agents.

    **Essential** **Function**

    ? Answer incoming calls and provide excellent customer service to all callers

    ? Monitor and respond to customer inquiries received through email

    ? Make outgoing calls to follow-up on shipment status, resolve issues and update customers

    ? Track, trace, enter and update shipments

    ? Assist and support Pilot stations and cartage agents

    ? Master outside customer applications

    ? Follow published procedures and work instructions for NCS accounts and bring modifications to managements

    attention

    ? Perform other duties as assigned

    **SKILLS/COMPETENCIES:**

    Excellent oral and written communication and problem-solving skills

    Technological aptitude using the internet and on-line tools

    High energy with the ability to multitask

    Excellent organizational skills with emphasis on detail

    **EDUCATION:**

    High School or better

    **EXPERIENCE:**

    2 years customer service experience

    **Qualifications**

    **Skills**

    **Preferred**

    **Multi-tasking** *Intermediate* **Adaptability** *Intermediate* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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