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    Customer Service Engineer - Buffalo, United States - Worldwide TechServices

    Worldwide TechServices
    Worldwide TechServices Buffalo, United States

    3 weeks ago

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    Description

    Job Description

    The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Qualifications:
    Qualifications

    Responsibilities

    • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

    • Provide support to client identified VIPs

    • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

    • Perform Install/Move/Add or Change (IMAC) activities.

    • Perform all assigned desk-side support activities

    • Display outstanding technical and professional services skills at all times

    • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

    • Understands and follows all documented service operations policies and procedures.

    • Other duties or certifications may be assigned to meet business needs

    Education and Experience:

    • Typically requires technical school certification or equivalent of 2-4 years of relevant experience

    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management

    • Knowledge of relevant software and hardware systems

    • Understanding of ITIL methodologies

    • A+ certification is desired

    • May require additional customer-specific certifications or training as required

    Skills:

    • Excellence in communication and customer-facing skills

    • Strong oral, written and interpersonal skills

    • Ability to follow instructions and processes with minimal instruction

    • Ability to lift and or move various computer equipment up to 50 lbs.

    • Must own a basic repair kit

    Additional requirements may exist if offer of employment is extended

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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