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    Customer Service Representative - Denver, United States - Acro Service Corp

    Acro Service Corp
    Acro Service Corp Denver, United States

    3 weeks ago

    Default job background
    Construction / Facilities
    Description

    Customer Service Representative

    Location : Denver- Colorado ( Onsite)

    12+ months of Contract.

    Job Description

    Summary: Admin Support for many offices, helping in the Service Coordinator role. Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.

    Daily task and Major job duties/Responsibilities include:

    Call taker

    Taking New service request

    Entering info into system

    Getting info to scheduler to schedule service

    Might be scheduling services when team members are OOO.

    Monitor service Inbox/Email for incoming requests.

    Customer phone calls

    Help pull daily/weekly reports- help keeping systems up to date

    Data entry

    Electronical filing

    Education/Experience: High School Diploma or equivalent. REQUIRED

    Customer service related experience required. PREFERRED

    Clerical/office/ Admin experience PREFERRED

    Volume- When weather gets hot there is higher call volume so, this can be a fast paced role. Super cold weather also brings higher volume.

    Customer service background- This resource Needs to be able to handle escalation situations. Keep a level head, communicate clearly, seek to understand frustrations and resolve.

    Key competencies

    Over communicating- following up on status and progress, email follow up, phone call follow up

    Clear communication.

    Attention to detail

    Ability to work independently and manage one's time.

    Top 3 skill

    Open, clear communication verbal and written

    Phone etiquette.- positive attitude- service with a smile

    Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.

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