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    Patient Access Representative - Boston, United States - East Boston Neighborhood Health Center

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    Full time
    Description

    Description:

    As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.

    Essential Duties and Responsibilities:

  • Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
  • Coordinate the efficient patient flow within the Clinical Department.
  • Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
  • Qualifications and Requirements:

  • HS Diploma/GED.
  • Minimum of 1 year customer service and/or administrative experience.
  • Excellent written and verbal communication, judgement, and problem solving skills.
  • Bilingual fluency Spanish/English required.
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.
  • Proficient in Microsoft Office Suite.


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