Patient Access Representative - Lowell, United States - LOWELL COMMUNITY HEALTH CENTER

LOWELL COMMUNITY HEALTH CENTER

Verified Company

Lowell, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Patient Access Representative***
Department: Call Center

Location:
Must Reside in MA
Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization.

Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency.

With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

SUMMARY:

The Patient Access Representative (PAR) position serves as the primary contact for incoming calls for new and established patients and customers accessing or seeking information about Lowell CHC services.

Pre-registers, schedules appointments and assists with overall patient requests. Works collaboratively with other members of the health center in order to provide superior patient care delivery. Projects a professional company image through phone interaction. The Patient Access Representative provides overall call and scheduling support to all of the health center departments. This is a remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other job-related duties may be assigned.***- Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.

Schedule, cancel and reschedule appointments for new and established patients for all visit types and health center departments.
Accurately gather and input patient demographic information into the practice management system.
Transfer calls or respond to requests using various methods of communication such as telephone encounters and /or actions and accurately assigns to the department.
Promote, educate and sign up patients on the Patient Portal and respond to patient portal requests in a timely manner using department protocols.
Respect and maintain privacy and dignity of patients/customers and coworkers, while assuring patient/client confidentiality at all times.
Assist in making reminder calls and following up with patients as needed regarding appointments.
Provides overall excellent customer service to every patient.
Orient the patient about rights and responsibilities and overall health center services.
Use questioning and listening skills that support effective telephone communication.
Work efficiently both individually and within a team to accomplish required tasks.
Participate in department meetings and trainings as needed.
Other duties may be assigned.

BASIC OR PREFERRED QUALIFICATIONS:

High school diploma or equivalent
Minimum of one year's experience in a customer service related position preferably in a health care setting
Strong customer service and communication skills

- ability to work effectively in a high call volume environment

Computer skills necessary
Ability to utilize appropriate resources to respond to customer inquiries.
Experience working with diverse communities and understanding of multicultural beliefs, practices and cultures is a plus
Must be able to work independently and with other members of the team, possess excellent written and verbal communication skills, and the ability to type 40 wpm+.
Must be culturally sensitive, friendly and an empathic listener.
Must have excellent problem solving skills, patience, determination, and persistence to solve patient issues and complaints.
Must be detail oriented and have the ability to multitask.
Data entry, computer and phone skills are required.
Must be able to remain calm and professional in a fastpaced environment.
Ability to adapt to change and quickly learn new software within a fastpaced medical environment.
Bilingual in Portuguese required.

The Patient Access Representative will possess the following attributes:

Respect for the dignity and value of all people
Values diverse cultures, beliefs, lifestyles and backgrounds
Ability to provide a safe and trusting environment
Demonstrates patience
Demonstrates honesty and integrity at all times
Promotes employees' development and empowerment
Embraces teamwork and cooperation
Embraces change and effectively manages change

WORKING REMOTELY:

The following is required for remote positions:

Desktop Computer or Laptop (laptops & other hardware needs may be provided)
High Speed Internet
Private/HIPAA Compliant workspace in your home that can be closed off
Daily interaction with supervisor and/or teammates

Lowell CHC is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

INDLC