Jobs
>
Colorado Springs

    Medical Front Desk Coordinator - Colorado Springs, United States - Garden of the Gods Resort and Club

    Garden of the Gods Resort and Club
    Garden of the Gods Resort and Club Colorado Springs, United States

    1 week ago

    Default job background
    Description
    POSITION PURPOSE & SUMMARY

    The Medical Front Desk Coordinator is a multi-functional front-line role responsible for providing support and information about the full-spectrum health and wellness activities and services offered by Strata Integrated Wellness (Strata) at the Garden of the Gods Resort and Club (GGRC). In this role, the right candidate is responsible for offering necessary assistance, guidance and support to members, guests, visitors and patients.

    The Medical Front Desk Coordinator delivers professional, patient-centered services for a variety of wellness programs and services. They engage continuously with members, patients, guests, visitors, and vendors, as well various members of the Strata and GGRC teams, to deliver a world-class health and wellness experience for all. In addition, the Coordinator is responsible for answering phones, checking patients in/out, daily balancing, scheduling meetings, managing correspondence (routing inquires, addressing emails and other correspondence, and internal communications), and participating in clinical meetings, including daily rounds, department gatherings, and operational effectiveness reviews.

    The Medical Front Desk Coordinator must continually present a high level of professionalism (one of the many faces of Strata), possess strong interpersonal skills, maintain a positive attitude, and remain calm under pressure. It is a dynamic, multitasking and patient-facing role key to the first impression - on the phone, via email, text, or in-person - and ultimate growth and success of Strata.

    This position reports to Strata's Operations Manager.

    ESSENTIAL FUNCTIONS
    1. Perform Welcoming & Guidance Services:
      • Greet all visitors with a proactive and anticipatory service heart, using signature phrasing, and key touch points.
      • Continuously exhibits a warm and welcoming, "glad you are here" demeanor.
      • Quickly establishes a connection with members, guests, visitors and patients.
      • Maintains a positive, empathetic, and professional attitude towards all at all times.
      • Responds promptly to inquiries, conveying knowledgeable and clear information on the activities, services, and treatments available, in-person, on the telephone, and via email; knows our services inside and out so that questions can be quickly answered and understood.
      • Demonstrates an ability to explain detailed concepts in a simple way, helping to ensure that members, guests, visitors and patients can make informed decisions and remain engaged with next steps.
      • Ensures satisfaction and provides professional guidance and support.
      • Promotes Strata Integrated Wellness and Spa, as well as the Garden of the Gods Resort and Club as a whole.
    2. Patient Services & Scheduling:
      • Provides non-clinical administrative support for various aspects of Strata operations, including but not limited to:
    • Patient Check-In/Out
    • Collecting Payments for Services Rendered / Accurate Processing of Payments
    • Creating, Processing, and Maintaining the Electronic Medical Records (EMR) System
      • In Conjunction with Finance, Monitors and Tracks Point of Sale (POS) Inventory
      • Scheduling and Confirming Appointments, Including Follow-Up Appointments
      • Contacting No-Call / No-Show and Late Appointments to Ascertain Status
      • Supporting Various Strata Administrative Functions and Related Services, as assigned
    • Manage new client workflow to include initial portal setup; pre-visit electronic consent and intake forms; verifying patient documentation is complete in advance of visit, available for clinicians, and accurately maintained with contact details.
    • Assist clients in completing documents and contact them whenever errors are discovered or in need of correction.
    • Supports the clinical staff in scheduling appointments, laboratory tests, internal and external referrals.
    • Enhances the patient experience through proactive patient engagement related to practice inquiries, scheduling creativity, appointment management, and integrated wellness services.
    • Distribute, monitor, and track patient experience surveys for process improvements and enhanced patient satisfaction.
    • Liaise with other departments and provide support to them.
    1. Administrative & Office Duties:
      • Interacts with members, guests, visitors, and patients in-person and via phone, email, online chat, or text.
      • Promptly and professionally answer questions a member, guest, visitor, or patient may have.
      • Responds to and resolves problems and complaints; escalates to the appropriate member of the management team, as needed; keeps records of interactions, transactions, comments, and complaints.
      • Opening and closing procedures, including continuous monitoring of office and lobby spaces for cleanliness and tidiness and availability of promotional collateral (business cards, service line materials, retail supplies, etc.).
      • Monitors promotional collateral and marketing materials; shares feedback regarding engagement, content, and inventory; provides feedback on the efficiency and effectiveness of the customer service process.
      • Process orders, forms, applications, and requests as needed; handles inquiries about deliveries.
      • Communicate and coordinate effectively with internal departments and colleagues, as necessary.
      • Participates in team meetings and operational working groups to optimize engagement.
      • Attention to detail, quality focused, organization, time management, teamwork, and mission driven.
      • Follow company processes accurately and efficiently; adherence to policies, procedures, and culture.
      • Performs other duties as assigned.
  • Goodwill Staffing

    Front Desk Coordinator

    6 days ago

    Goodwill Staffing Colorado Springs, United States

    Job Description · Job DescriptionFront Desk Coordinator - Shelter - Colorado Springs, CO 80903 · ***This is a 2nd or 3rd shift position*** · The person in this role will ensure a safe environment and smooth operation of the Shelter Housing Facility front desk. Duties include but ...

  • Serenity Healthcare, LLC

    Front Desk Patient Coordinator

    1 week ago

    Serenity Healthcare, LLC Colorado Springs, United States

    Front Desk Patient Coordinator · Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you Serenity is seeking a Front Desk Patient Coordinator for our Colorado Springs, CO office; to join our team and drive success within our clinic. The pos ...

  • Serenity Healthcare

    Front Desk Patient Coordinator

    16 hours ago

    Serenity Healthcare Colorado Springs, United States

    Job Description · Job DescriptionFront Desk Patient Coordinator · Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you Serenity is seeking a Front Desk Patient Coordinator for our Colorado Springs, CO office; to join our team and drive su ...

  • Garden of the Gods Resort and Club

    Medical Front Desk Coordinator

    16 hours ago

    Garden of the Gods Resort and Club Colorado Springs, United States

    Job Description · Job DescriptionPOSITION PURPOSE & SUMMARY · The Medical Front Desk Coordinator is a multi-functional front-line role responsible for providing support and information about the full-spectrum health and wellness activities and services offered by Strata Integrate ...

  • New West Physicians

    OBGYN Front Desk Coordinator

    1 week ago

    New West Physicians Colorado Springs, United States

    **COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serv ...

  • New West Physicians

    OBGYN Front Desk Coordinator

    1 week ago

    New West Physicians Colorado Springs, United States

    **COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. · Learn more · *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities w ...

  • Springs Rescue Mission

    Greenway Flats Front Desk Coordinator

    1 week ago

    Springs Rescue Mission Colorado Springs, United States

    Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and C Coordinator, Front Desk, Oper ...

  • The Resource Exchange Inc

    Front Desk Coordinator and Case Aide

    2 weeks ago

    The Resource Exchange Inc Colorado Springs, United States

    Job DetailsJob LocationMain - Colorado Springs, COPosition TypeFull TimeJob CategoryNonprofit - Social ServicesDescriptionCome work at one of the Best Workplaces in ColoradoThe Resource Exchange (TRE)"If there was a Hall of Fame for employers in The Gazette's Best Workplaces prog ...

  • The Resource Exchange Inc

    Front Desk Coordinator and Case Aide

    1 week ago

    The Resource Exchange Inc Colorado Springs, United States

    Job DetailsJob LocationMain - Colorado Springs, COPosition TypeFull TimeJob CategoryNonprofit - Social ServicesDescriptionCome work at one of the Best Workplaces in ColoradoThe Resource Exchange (TRE)"If there was a Hall of Fame for employers in The Gazette's Best Workplaces prog ...

  • The Resource Exchange Inc

    Front Desk Coordinator and Case Aide

    2 weeks ago

    The Resource Exchange Inc Colorado Springs, United States

    Job Details · Job Location · Main - Colorado Springs, CO · Position Type · Full Time · Job Category · Nonprofit - Social Services · Description · Come work at one of the Best Workplaces in Colorado · The Resource Exchange (TRE) · "If there was a Hall of Fame for employers ...

  • The Resource Exchange Inc

    Front Desk Coordinator and Case Aide

    2 weeks ago

    The Resource Exchange Inc Colorado Springs, United States

    Job Details · Job Location · Main - Colorado Springs, CO · Position Type · Full Time · Job Category · Nonprofit - Social Services · Description · Come work at one of the Best Workplaces in Colorado · The Resource Exchange (TRE) · "If there was a Hall of Fame for employers ...

  • USAA

    Property Adjuster Specialist

    4 days ago

    USAA Colorado Springs, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • National Veterinary Associates

    Client Service Coordinator

    1 week ago

    National Veterinary Associates Colorado Springs, United States

    We are currently seeking a reliable outgoing and customer care focused Client Service Representative to join our team. The opening is Wednesday-Saturday swing shift. The ideal team member will be responsible for managing the front desk operations, in Client Service, Coordinator, ...

  • Residence Inn Colorado Springs First and Main

    Front Desk Agent

    1 week ago

    Residence Inn Colorado Springs First and Main Colorado Springs, United States

    The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week. Hotel experien ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    1 hour ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability. The salary range for this pos ...

  • Garden of the Gods Club

    Front Desk Supervisor

    1 week ago

    Garden of the Gods Club Colorado Springs, United States

    Position: Front Office Supervisor · Supervisor: Front Office Manager · Department: Front Office FLSA Status: Non-Exempt · Position Summary To supervise and coordinate the activities of all front desk staff. To assist guests with any needs or questions that arise during check-in a ...

  • Aleut Federal LLC

    Service Desk Technician with Top Secret/SCI clearance with Security Clearance

    1 day ago

    Aleut Federal LLC Colorado Springs, United States

    ABOUT ALEUT FEDERAL At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise that aims to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islan ...

  • Soul Community Planet

    Front Desk Lead

    1 hour ago

    Soul Community Planet Colorado Springs, United States Full time

    · * · * · Front Desk Lead - AM SHIFT - Full Time With Benefits · The Front Desk Lead is primarily responsible for supervising the · day-to-day operations of the Front Desk. This position will · provide exceptional customer service and ensure the smooth · operation of our front ...

  • Peraton

    Service Desk Manager

    2 weeks ago

    Peraton Colorado Springs, United States

    Service Desk Manager Job Locations · US-CO-Colorado Springs · Requisition ID · Position Category Technical Support / Help Desk · Clearance Secret · Sector Defense Mission & Health Solutions Responsibilities · Peraton is hiring a motivated and experienced Service Desk Manager to ...

  • United States Olympic & Paralympic Committee

    Operations Specialist

    1 week ago

    United States Olympic & Paralympic Committee Colorado Springs, United States

    Run the Athlete Center Registration Desk. Greet and register all training center guests, including verifying signatures on all forms via the online paperwork system and verifying participants are at least 18 years old, making sure that birthdates are Operations Specialist, Operat ...