Service Desk Technician with Top Secret/SCI clearance with Security Clearance - Colorado Springs, CO, United States - Aleut Federal LLC

    Aleut Federal LLC
    Aleut Federal LLC Colorado Springs, CO, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description
    ABOUT ALEUT FEDERAL At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for
    Aleut Federal is an Alaskan Native-owned enterprise that aims to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska
    People are at the core of everything we do
    We support our Shareholders by providing excellent service and quality results to our Clients and the various branches of the federal government
    We engage in local markets, so community service is embedded in our process
    Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth and competitive benefits
    We support and encourage diversity, inclusion, and accountability at every level
    The Aleut Federal motto is "We are One" because we genuinely believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of
    The Service Desk Technician supports USSPACECOM on-site, near Peterson AFB, CO
    This position is onsite

    Salary Range:
    $26.45-$33.

    65 per hour Responsibilities:

    • Meet all government IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations
    • Provide IT services to the government based on the Industry Best Practices framework that allows for high-quality, measurable performance of IT services.
    • Perform IT System Administration and maintenance tasks to support the following existing and future government networks: NIPR, SIPR, JWICS, and all other IT initiatives as determined by the government and coordinated through the COR.
    • Troubleshoot, fix failures and document them in a maintenance log
    • Perform preventative maintenance, which includes but is not limited to the installation of new software releases, system upgrades, and patches
    • Test and evaluate new hardware and software to determine compatibility with current systems
    • Provide consolidated help desk function/serve as the government IT focal point for customer support
    The consolidated help desk function shall be capable of handling the full range of IT-related issues


    • Support customer problem resolution, trouble calls, and maintenance requests, track communication system outages, and repair actions until the issue is resolved
    • VTC support as needed, including scheduling and deconflicting conferences and troubleshooting any audio/visual issues
    • Serves as On-Site Computer Maintenance Technician
    • Other IT duties as assigned

    Requirements:

    • Minimum high school diploma
    • IAT Level II Certification (Security+ CE, CND, SSCP, GSEC, GICSP, CySA+, or CCNA Security)
    • Customer service focused
    • Foundational knowledge of end-user IT equipment
    • Active Top Secret clearance with SCI eligibility
    • Must work on-site
    Preferred


    • One (1) - three (3) years of experience with customer-focused system administration
    • Projection and VTC experience
    • System administration experience (preferably with USAF NIPR, SIPR, and JWICS)
    This is a continuous job opening
    Aleut Federal is an EEO employer - M/F/Vets/Disabled
    #aae #CJ