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Fort Lauderdale

    In House Marketing Manager - Fort Lauderdale, United States - Bluegreen Vacations

    Bluegreen Vacations
    Bluegreen Vacations Fort Lauderdale, United States

    2 days ago

    Default job background
    Description
    The In-House Marketing Manager is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).
    • Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
    • Manage representative performance standards & penetration
    • Design programs to increase tour flow during off season months
    • Maintain site penetration above approved levels without generating guest complaints
    • Maintain tour and/or gifting cost below approved or budgeted levels
    • Hold weekly meetings with all associates to address procedures, policies, issues, and programs
    • Ensure weekly In-House reports are submitted to In House by set deadline
    • Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint
    Job Requirements:
    • High School Diploma or equivalent
    • One year of Timeshare, Management and Customer Service experience
    • Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
    • Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
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