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    Customer Service Advisor - Cleveland, United States - Metroaccidentrepair

    Metroaccidentrepair
    Metroaccidentrepair Cleveland, United States

    1 hour ago

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    Description

    **Customer Service Advisor**

    Full Time

    Posted 9 hours ago

    **Metro Accident Repair Center**

    **Metro Accident Repair Center** utilizes DCRs patented process, which employs **lean manufacturing principles in its approach to collision repair to streamline workflow** and offer consistency in quality and vehicle delivery.

    **Metro Accident Repair Center** services all makes and models of vehicles. We are certified by **Toyota and Lexus**. We earned this designation by having met strict benchmarks and excellence standards set by the manufacturer. These items span from customer satisfaction, technician training and certification, shop productivity, tools and equipment, process efficiency, safety, and environmental considerations. This means, we at Metro Accident Repair Center, have the training and the knowledge to deliver a 100% factory certified repair back to our customers.

    **Metro Accident Repair Center** is a BUSY dealer based collision center where we have a high volume of customer traffic come through our door and/or contacting us via phone, text, or email. Candidate must be able to work in a FAST PACE environment. Claim Experience is a plus.

    We are currently looking to expand our team with **two Claims Care Specialists** with strong customer service experience background. We are looking for someone who has some background in the Collision industry and also someone who can handle more folder/repair order management responsibilities along with customer service. We have an opportunity for our Claims Care Specialist to develop and grow within our team if the candidate demonstrates the ability to handle more. Please inquire upon interview if interested.

    **A Highlight Of The Responsibilities Is As Follow**

    Meet and greet customers

    Check-in cars

    Helping customers with the claims process

    Address customer questions and concerns

    Handle in-coming phone calls, emails, and any other electronic communication

    Apply payments/making deposits

    Prepare customers invoices for vehicle pick up

    Running monthly statements

    Entering payments real time daily

    Accounts Receivable follow up.

    Folder Reviews post deliveries

    Invoice review/research as needed

    **If you think you are a great candidate at some or all of the above, please reach out so we can meet you**. If you are customer service oriented, we want to meet you

    If you are ready to be part of a fun and exciting team, please email your resume to be considered

    Job Type: Full-time

    to fill out an application online and submit your resume.

    T10:19:44-05:00 February 18th, 2022 |

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