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Lawrenceville

    Director Order Operations - Lawrenceville, United States - Sage Group

    Sage Group
    Sage Group Lawrenceville, United States

    2 weeks ago

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    Description


    Job TitleDirector Order Operations Job DescriptionAs a Director of Order operations you will be overseeing the strategic deliver y of best-in-class order operations (sales order generation, customer billing and other sales order administration activities) across the NA region.


    Key ResponsibilitiesKey accountabilities and decision ownership:

    • Operational leadership of all Order Operations teams across the NA region including setting of annual plan for the function
    • Responsibility for resource allocation across all NA region (~50 colleagues) and delivery of pan-NA resourcing efficiencies
    • Provide strategic input into effective operation of end-to-end GTM/Order-to-Cash processes across NA
    • Develop and execute a location/shared services strategy for Order Operations in NA and execute against that strategy
    • Develop a consistent scope framework and language for Order Operations across Sage, in partnership with EMEA Order Operations Director
    • Harmonize Order Operations scope accordingly across NA
    • Design and deliver a program of continuous operational and process improvement across all NA Order Operations teams, linking to the Finance Automation program and the 'GMO' system migration program
    • Build strong relationships with NA Sales, Customer Success/Support and Finance Operations teams, supporting them on improving end-to-end Order-to-Cash processes and outcomes
    • Partner with VP Financial Control to improve internal control environment to efficiently monitor transaction risk and financial exposure
    Qualifications


    • 8+years of experience in Sales operations
    • Strong communication, influencing & coaching skills to inspire and motivate teams
    • Extensive experience of successfully managing senior stakeholders as customers
    • Extensive experience of running operational order operations teams or similar
    • Extensive experience of delivering successful process transformation initiatives
    • Innovative, open minded approach to process change
    • Wide knowledge of industry trends in order operations and related processes/fields

    Preferred:

    • Experience of process innovation practices such as Design Thinking
    • Comprehensive understanding of Sage / enterprise level GTM and Order-to-Cash processes
    • Good understanding of Sage products / SME accounting and people software market
    • Good understanding of Sage / enterprise level billing and entitlement systems

    Plenty of perks:

    • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
    • Comprehensive health, dental and vision coverage 401(k) retirement match (100% matching up to 4%) 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date 5 days paid yearly to volunteer (through Sage Foundation) $5,250 tuition reimbursement per calendar year starting 6 months after hire date
    • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
    • Library of on-demand career development options and ongoing training offerings
    What it's like to work at Sage:

    Careers homepage -

    Glassdoor reviews -

    LinkedIn page -

    #Li-SH1 FunctionCustomer Operations CountryUnited States Office LocationLawrenceville Work Place typeHybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

    Learn more about working at Sage:

    Watch a video about our culture:


    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working.

    If you need support applying, reach out at

    Learn more about DEI at Sage:
    #J-18808-Ljbffr
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