Desktop Support Technician - Orlando, United States - Falcon's Creative Group

Falcon's Creative Group Orlando, United States

1 week ago

Description

Job Description

Falcon's will not accept unsolicited assistance from recruiters or search firms for this employment opportunity. All resumes submitted by search firms to any employee at Falcon's via-email, the Internet or in any form and/or method without a valid written agreement in place from Falcon's HR/Recruitment will be deemed the sole property of Falcon's. No fee will be paid in the event the candidate is hired by Falcon's as a result of the referral or through other means.

Job Summary:

Falcon's Creative Group is a diversified global entertainment, consumer experience, and technology enterprise that accelerates intellectual property (IP) activations concurrently across physical and digital experiences.

Working at Falcon's means practicing your craft among collaborative and friendly professionals. We have attracted top talent from the feature film and visual effects industries, top theme park destinations, the video game industry, and others. Our work can be experienced in theme parks, museums, zoos, aquariums, location-based entertainment venues, live events, themed restaurants, retail locations, and more

Falcon's is in search of an Desktop Support Technician. This full-time role is responsible for assisting our technology team with daily tasks which include provisioning, installation/configuration, operation, and maintenance of systems hardware and software.

The Desktop Support Technician assists in supporting all technical operations of our studio. Day-to-day tasks include basic help desk support via a ticketing system supporting 70+ users, quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and periphery infrastructure. The applicant will also be expected to continually learn and grow with the team.

Essential Functions:

Provide front line hardware and software desktop support to artists and production staff.
Installing, configuring, testing computer hardware, operating systems, applications, and drivers.
Setup and configure workstations for new employees, relocate and configure workstations.
Test and troubleshoot workstation performance issues.
Contribute to technical wiki for documentation and updating the inventory database.
Patching and cable management.
Escalate issues and problems to senior systems staff.
Provision and maintain employee equipment.

Job Qualifications and Requirements:

Experience or certification in Windows/Mac/Linux platforms.
Experience working with networking, switches, and routing technologies.
Networking theory and practice (e.g., TCP/IP, VLANs, link aggregation, routing), common network services/protocols (e.g., DNS, DHCP, SMTP, SMB, NFS)
Common office applications (e.g., Microsoft Office/Excel, E-mail Clients)
Firm understanding of Office equipment (e.g., printers, scanners)
Excellent written and verbal communication skills.
Ability to work independently, multi-task and prioritize tasks.
Clean work ethic, strong cable management skills, strong attention to detail.
Experience working in animation or post-production is desirable.
Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Adobe Suite, and other industry-specific software is desirable.
Ability to lift at least 40lbs.
Must possess a valid driver's license.
Travel may be required.
Must be authorized to work lawfully in the United States of America.
Will not require Falcon's Treehouse, LLC to commence ("sponsor") an immigration case in order to be employed (now or in the future).

About Us:

Falcon's Creative Group delivers powerful, innovative guest experiences that touch people's lives. This is a place where cutting edge technology, compelling design, and progressive thinking intersect to spark the imagination. With each project, we strive to set the bar higher. We never do the same thing twice or take a carbon copy approach. To put it simply, we transform everyday reality every day.

The work that Falcon's Creative Group has produced over the last few decades can be seen in theme parks, water parks, zoos, aquariums, museums, location-based entertainment venues, resorts, and restaurants. The company is headquartered in Orlando, FL, USA. Learn more at

Falcon's Treehouse, LLC is a drug-free workplace and employment is contingent upon passing a drug screen. We are an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local laws. Falcon's Treehouse, LLC is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability with the job application process, please contact us at and let us know the nature of your request and your contact information.

Customer Support Technician

2 weeks ago

Marga Technologies Orlando, United States

Responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, ...
Customer Support Technician

1 week ago

Marga Technologies Orlando, United States

Customer Support Technician is responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers. Assist in various responsibilities including asset tracking, documentation, installat ...
Technical Support Technician

3 days ago

ASSA ABLOY Orlando, United States

**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you've ever walked through an automatic door, stayed in a hotel, or gone ...
Pc Support Technician

1 week ago

CarepathRx Maitland, United States

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services. · Job Details: · PC Support Technicians are the go-to people for providing technica ...
IT Support Technician

3 weeks ago

AdventHealth Orlando, United States

All the benefits and perks you need for you and your family: · Benefits from Day One · Paid Days Off from Day One · Student Loan Repayment Program · Career Development · Whole Person Wellbeing Resources · Mental Health Resources and Support · Our promise to you: · Joining Adve ...
IT Support Technician

2 weeks ago

WheelHouse IT Orlando, United States

The Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise org ...
IT Support Technician

2 weeks ago

TEKsystems Orlando, United States

Job Description · Job DescriptionDescription: · A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhe ...
IT Support Technician

1 week ago

WheelHouse IT Orlando, United States

Job Description · Job DescriptionThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small ...
Support Technician

1 week ago

Dave & Busters Orlando, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
Support Technician

2 weeks ago

Dave & Buster Orlando, United States

Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
Dealer Support Technician

2 weeks ago

Pentair Apopka, United States

Job Description: · Pentair has a job opportunity for you Join us as a Dealer Support Technician/Representative at our Apopka, FL facility. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills a ...
Desktop Support Technician

4 weeks ago

Revolution Technologies Orlando, United States

12 Month Contract · Greater Orlando Area · Remote, with some onsite expectation · MUST BE A FLORIDA RESIDENT · osition General Summary: · The Technician provides 2nd tier support and configuration for packaged and custom applications with the organization. Specifically, the Techn ...
Technical Support Technician

2 weeks ago

TEKsystems Orlando, United States

Job Description · Job DescriptionDescription: · A technician should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of ...
Desktop Support Technician

2 weeks ago

Loyal Source Government Services Orlando, United States

POSITION PURPOSE · The Desktop Support role is to ensure proper computer operation so that end users can accomplish business tasks. This includes setting up new Windows computer systems, receiving, prioritizing, documenting, and actively resolving end user help requests. Problem ...
Field Support Technician

1 week ago

Magic Memories Orlando, United States

WE MAKE PEOPLE SMILE · Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy. · Magic Memories is a recognized global leader in it ...
Technical Support Technician

2 weeks ago

TEKsystems Orlando, United States

Job Description · Job DescriptionJob Description · A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount on the services) will be anywhere from 10-15 min o ...
Technical Support Technician

2 weeks ago

TEKsystems Orlando, United States

Job Description · Job DescriptionJob Description · A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount on the services) will be anywhere from 10-15 min o ...
User Support Technician

8 hours ago

Akerman Orlando, United States

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone s ...
Network Support Technician

2 weeks ago

TEKsystems Orlando, United States

Job Description · Job DescriptionDescription: · A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhe ...
Factory Support Technician

2 weeks ago

Regal Boats Orlando, United States

Job Title: Factory Support TechnicianEmployment Type: Full-Time Classification: Non-ExemptReports To:Director of Customer ExperiencePay Range: $ $23.00Location: Orlando, Florida Why Regal? For over five decades, Regal Boats has been a beacon of excellence in the boating industry. ...