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IT Support Technician
3 weeks ago
WheelHouse IT Orlando, United StatesThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise org ...
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IT Support Technician
2 weeks ago
WheelHouse IT Orlando, United StatesJob Description · Job DescriptionThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small ...
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Technical Support Technician
3 weeks ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionDescription: · A technician should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of ...
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Technical Support Technician
3 weeks ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionJob Description · A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount on the services) will be anywhere from 10-15 min o ...
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Network Support Technician
3 weeks ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionDescription: · A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhe ...
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Technical Support Technician
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Factory Support Technician
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Maintenance Support Technician
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Desktop Support Technician
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Desktop Support Technician
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Desktop Technician Support
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Ground Support Equipment Technician
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United Parcel Service Inc. Orlando, United StatesBefore you apply to a job, select your language preference from the options available at the top right of this page. · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented ...
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Helpdesk Support Technician
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Atlantic Orlando, United StatesJob Description · Job DescriptionAtlantic.Net is a market-leading Cloud Services company that is recognized for providing exceptional business hosting service, simplifying complex technologies, and building a brand that businesses trust since 1994. · Specializing in Public Cloud, ...
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AV Support Technician
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Support Technician
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Dave & Busters Orlando, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
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Enterprise Technical Support Technician
3 weeks ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionWe are seeking a Enterprise Technical Support Technician for our Orlando, FL office · Description: · A technician should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. ...
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Enterprise Technical Support Technician
3 weeks ago
TEKsystems Orlando, United StatesJob Description · Job DescriptionTEKsystems is looking for an Enterprise Support Technician for a 6 month contract to hire opportunity in Orlando, FL. The ideal candidate will have experience supporting general networking/telecommunication tickets in a phone/remote environment. C ...
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Support Technician
3 weeks ago
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IT Support Technician Lead
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User Support Technician
1 week ago
Akerman Orlando, United StatesAkerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone s ...
IT Support Technician - Orlando, United States - TEKsystems
Description
Job Description
Job DescriptionDescription:
A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.
Our client is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Our client is the industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs.
As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.
The ETS Technician will work with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint.
What you will do:
• Embody quality service by providing a reassuring voice during the resolution of a client's networking or technical difficulties.
Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.
• Coordinate resolution efforts with additional departments while monitoring and apprising clients.
• Improve department processes and technologies through the investigation and identification of the root cause of technical problems.
Required keys for success:
• Experience in technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment.
• Experience network troubleshooting in a 24/7 operations center.
• Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet,
• Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.
• Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN), course wavelength division multiplexing (CWDM), hybrid-fiber coax (HFC) plant and delivery system, routing protocols and policies, Wi-Fi and voice over internet protocol (VoIP) platforms.
• Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service.
• In-depth knowledge of enterprise hardware and software technical environments.
• Know the pros and cons of coaxial cable and fiber optics.
• Learn quickly within a team environment.
• Ability to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.
Additional Skills & Qualifications:
Someone with an A+, Network +, or CCNA is highly recommended.