Customer Support Technician - Orlando, United States - Marga Technologies

Marga Technologies

Verified Company

Orlando, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers.

Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.

Provide top-tier service and support with clear and concise communication and follow-through.

Responsibilities:

Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using companyprovided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or networkrelated problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/1
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in afterhours (evening & weekend) oncall rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds

Required Skills:

IT Enterprise experience is preferred.
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fastpaced environment.
Strong problemsolving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in highpressure situations, with strong organizational and timemanagement skills.

Location:

Ocoee, Florida. This is an onsite position. Must be a Florida resident.

Background Screening:

A Level 1 background check will be conducted prior to starting the work. The results of the background check will determine eligibility for performing services pursuant to this agreement.

Job Type:
Contract

Benefits:

401(k) matching

Experience level:

1 year

Shift:

Day shift
Evening shift
Morning shift
Rotating shift

Weekly day range:

Monday to Friday
Rotating weekends
Weekends as needed

Work setting:

Inperson

Application Question(s):

Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners?
Do you have skills in coordinating audiovisual setups and providing video conferencing support?
Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.)
Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)?

Ability to Relocate: