IT Support Technician - Orlando, United States - AdventHealth

AdventHealth Orlando, United States

3 weeks ago

Description

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you'll contribute:

This position is primarily responsible for troubleshooting IT Support Technician issues. The Senior Technician will provide accurate and timely support services for all end user hardware, software and peripherals and will also become the direct interface to the customer on behalf of other technical teams. This includes providing remote PC support and troubleshooting, implementing approved software, testing prototypes and assisting with evaluations and recommendations of vendor packages. This is an hourly position which requires taking on-call and is essential to the job role

The Senior IT Support Technician will consult with management and staff regarding end-user equipment problems or malfunctions and recommend solutions. The Technician will direct and assist with end-user training, provide clear documentation, and mentor other IT Support Technician team members. The Technician will also provide status reports, problem-resolution summaries, and inventory reports as required

The value you'll bring to the team:

• Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required

• Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware

• Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems

• Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user

• Enter and update Helpdesk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation

• Contribute to maintaining inventory and spare hardware, and related inventory records. Assist with site walk-through and audits, to ensure accurate equipment and compliance

• Provide image builds and/or modifications to manager for validation

• Maintain and manage inventory and spare hardware, and related inventory records. Track and report suspect items to manager

• Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted

• Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results

• Direct, guide, and/or mentor Associate and Intermediate-level IT Support Technicians, to improve teamwork, knowledge, and customer service. Provide assistance and share subject-matter expertise with team

• Work closely with inventory and purchasing processes to support needed projects

• Lead out and manage other desktop projects, as required. Identify roadblocks and make recommendations for completion of projects

• Be able to assess end user devices at all entities to determine whether they meet the AIT standards. Make recommendations to the facility managers and/or directors as to what needs to be replaced

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Lync)

• Knowledge of all current Microsoft Desktop Operating Systems

• Familiar with Active Directory and SMS

• Familiar with Mobile Devices(iOS, Android/WP)

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