- Performs customer service activities for the library, including processing and routing materials, issuing library cards, and collection of fees.
- Performs tasks associated with opening and closing the department.
- Responds to customer requests promptly and courteously, referring difficult or unusual requests to the appropriate Library staff with diplomacy.
- Assists customers with use of Library equipment, print resources, technology, and online resources.
- Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
- Ensures the quality of the collection material by reviewing materials and routing damaged items to the appropriate department.
- Facilitates communication concerning building issues with the Facilities Department and Library management.
- Answers and responds to phone inquiries or routes calls to appropriate department.
- Supports curbside service and used materials sale.
- Handles lost and found materials according to established guidelines.
- Makes announcements over the public address system as needed.
- Accepts used material donations and routes to appropriate location.
- Collaborates on programs/projects with other staff, occasionally at other locations.
- Assists with paging list fulfillment, including pulling, processing, and shelving holds.
- Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
- Assists in maintaining departmental statistics and reports.
- Attends professional development opportunities.
- Performs other related duties and special projects as assigned.
- Demonstrates strong written and verbal communication in responding to customers and staff.
- Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
- Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
- Provides quality assistance to customers and staff by seeking to understand customers' needs and providing relevant support.
- Maintains confidentiality and remains calm in all situations.
- Possesses strong technical skills. Familiar with a range of hardware and software technologies. Keeps current in relevant technology.
- Strong organizational and time management abilities. Complete assignments and projects in a timely manner.
- Demonstrates appropriate money management responsibilities.
- Responsive to change and demonstrates adaptability.
- Takes responsibility for consistent completion and follow-up on all tasks.
- Maintains a positive approach while doing daily tasks and handling complex situations.
- Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.
- High school diploma or equivalent.
- Minimum two years of customer service experience.
- Bilingual proficiency a plus.
- Annual Vacation Accrual: 2 weeks per year
- Holidays: 7 days per year
- Annual Sick Accrual: 12 days per year
- Illinois Municipal Retirement Fund (Pension Plan)
-
Service Assistant
4 days ago
Ramsay's Kitchen - Naperville Naperville, United StatesOur Service Assistants are responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests. The Service Assistant enriches the guest's experiences by performing key support tasks and working in tandem with the Servers and B ...
-
Food Service Assistant
2 days ago
Edward-Elmhurst Health Naperville, United StatesPosition Highlights: · - Position: Food Service Associate II · - Location: Edward Main Hospital - Naperville · - Full Time · - Hours: 7am-3:30pm · What you will need: · - Successful completion of a Food Handler Training Certificate Program (ANSI Accredited) within 30 days of star ...
-
Customer Services Assistant Ii
1 day ago
Naperville Public Library Naperville, United States**Job Title**:Customer Services Assistant II** · **Department**: Customer Services, 95th Street Library** · **Application Deadline**: Open Until Filled** · *** · The **Customer Service Assistant II** assists customers with the optimal use of Library services. Provides consistent, ...
-
Customer Services Assistant Ii
1 day ago
Naperville Public Library Naperville, United States**Job Title**:Customer Services Assistant II** · **Department**: Customer Services, Nichols Library** · **Application Deadline**: Open Until Filled** · *** · The **Customer Service Assistant II** assists customers with the optimal use of Library services. Provides consistent, acc ...
-
Youth Services Assistant
4 days ago
City of Elgin Elgin, United States**Job Title**: Youth Services Assistant · **Department/Division**: Library · **Reports To**:Librarian · **Classification and FLSA Status**: Seasonal, Part Time, Non-exempt · **Salary Group**: 15.00 · **Created**: February 29, 2024 · **SUMMARY**: · **THIS ASSIGNMENT WILL BEGIN ON ...
-
Social Service Assistant
1 week ago
RYZE West Chicago, United States**DESCRIPTION** · SUMMARY: The primary purpose of the Social Services Assistant is to assist in planning, organizing, implementing, evaluating, and directing the overall operation of our facility's Social Services Department in accordance with federal, state, and local standards, ...
-
Legal Services Assistant
1 week ago
Ice Miller LLP Chicago, United States**Job Summary**: · Ice Miller LLP is seeking a Trademark Legal Services Assistant ("LSA") to support attorneys in our Intellectual Property group. This LSA will manage all aspects of the administrative practice, including legal and non-legal processes. The LSA will also be respon ...
-
Financial Services Assistant
1 week ago
Mae Trongkamsataya - State Farm Agent Morton Grove, United States**ROLE DESCRIPTION**: · As a Financial Services Assistant - State Farm Agent Team Member with Mae Trongkamsataya - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sal ...
-
Assistant Service Manager
1 week ago
GENERAL RV CENTER Huntley, United StatesOverview: · The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV D ...
-
Referral Services Assistant
1 week ago
Elevance Health Chicago, United StatesJob Family: CUS > Care Support · Type: Full time · Date Posted: May 08, 2024 · Anticipated End Date: May 31, 2024 · Reference: JR116645 · Description · **Referral Services Assistant** · **Location**:Within 50 miles of an Elevance pulse point in **TN, IL, IN or CA** · **Hours**:Mo ...
-
Financial Services Assistant
1 week ago
Armando Perez - State Farm Agent Bensenville, United States**About Us**: · Armando Perez State Farm is a well-established and respected insurance agency that has been serving the local community for over 15 years. We take pride in our commitment to providing excellent service and comprehensive insurance solutions to our valued clients. A ...
-
Imaging Services Assistant
1 day ago
Ascension Elk Grove Village, United States**Details**: · - **Department**:Mammography · - ** Schedule**:Part-Time - 8-hour day shift · - ** Hospital**:Ascension Alexian Brothers Medical Center · - ** Location**:Elk Grove Village, IL · **Benefits**: · Paid time off (PTO) · Various health insurance options & wellness plans ...
-
Imaging Services Assistant
13 hours ago
Ascension Elk Grove Village, United StatesWe Are Hiring: · - **Department**:Mammography · - ** Schedule**:Part-Time - 8-hour day shift · - ** Hospital**:Ascension Alexian Brothers Medical Center · - ** Location**:Elk Grove Village, IL · What You Will Do: · Assist technologists and take radiologic film providing quality i ...
-
Assistant/customer Service
1 day ago
Acceptance Now/Rent-A-Center Chicago, United StatesDo you have what it takes? · - Prior sales experience required · - Minimum high school diploma or equivalent · - Must be at least 19 years of age (18 in HI and OR) · - Valid state driver's license and good driving record · **It's Your Career. Rock It** · At AcceptanceNOW, we help ...
-
Social Services Assistant
1 week ago
Briar Place Nursing and Rehabilitation Chicago, United States**SSA Job Duties** · Inventory all resident's items, this include admissions, discharges, room changes, and current residents. SSA's are responsible for documenting inventoried items of inventory sheet and in PCC. · SSA's are responsible for conducting psychosocial groups and doc ...
-
Assistant Event Services Manager
6 days ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Event Management · **Location** Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMA ...
-
High School District 214 Arlington Heights, United StatesJobID: 4537 · **Position Type**: · SUPERVISORY/Supervisor**Date Posted**: · 5/15/2024**Location**: · Forest View Educational Center**Date Available**: · 07/01/2024**Closing Date**: · 06/07/2024**Assistant Director of Technology Services and Support** · The **Assistant Director of ...
-
Instructional Assistant-student Services
2 days ago
High School District 214 Arlington Heights, United StatesJobID: 4518 · **Position Type**: · PARAPROFESSIONAL/Paraprofessional**Date Posted**: · 5/8/2024**Location**: · John Hersey High School**Date Available**: · August 12, 2024**Closing Date**: · Internal Until 05/14/2024**POSITION**:Instructional Assistant-Student Services (JHHS) 37. ...
-
Instructional Assistant-student Services
2 days ago
High School District 214 Arlington Heights, United StatesJobID: 4514 · **Position Type**: · PARAPROFESSIONAL/Paraprofessional**Date Posted**: · 5/8/2024**Location**: · John Hersey High School**Date Available**: · August 12, 2024**Closing Date**: · Internal Until 05/14/2024**POSITION**:Instructional Assistant-Student Services - **_(Gran ...
-
Paralegal/legal Service Assistant
1 week ago
San Rafael Chicago, United StatesEmbark on a rewarding career path where your contributions significantly impact our success and the successes of those we serve We are seeking a dynamic and detail-oriented Trademark Legal Services Assistant to join our client's Intellectual Property group. · As a pivotal member ...
Customer Services Assistant II - Naperville, United States - Naperville Public Library
Description
Job Description
Job DescriptionSalary: $17.45Job Title: Customer Services Assistant II
Department: Customer Services, Nichols Library
Application Deadline: Open Until Filled
POSITION SUMMARY
The Customer Service Assistant II assists customers with the optimal use of Library services. Provides consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.
RESPONSIBILITIES
KNOWLEDGE/SKILLS/ABILITIES
EDUCATION/EXPERIENCE/QUALIFICATIONS
WHAT WE OFFER
The benefits of this position at the Naperville Public Library include:
*Work Schedule
Mondays 1-5
Tuesdays 5-9
Wednesdays 9-1
Thursdays off
2 Fridays 1-5
1 Friday off
1 Friday 12:30-9:00 (with full weekend)
1 Saturday 8:30-5
1 Sunday 1-5
1 Saturday 1-5 (back-to-back Saturdays)
*Schedule may change
To learn more about us, go to https://www.naperville- and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-)