Isabella Gonzales

Marketing Student with a Minor in Art & Design at the University of Illinois Gies College of Business

Connect Roasters                                                                                                                                  Kankakee, IL

Intern                                                                                                                                              May 2021-Present

• Wrote web articles about company partnerships which publicized relationships with local Chicago businesses
• Consistently delivered articles ahead of schedule while ensuring high quality media content
• Edited videos for social media (Facebook, Twitter, Instagram) to market new products and upcoming events

Urbana Business Association                                                                                                  

Volunteer                                                                                                                                   Dec 2019 – Mar 2021

• Facilitated ‘Market in the Square’ to bring together the Urbana community and local farmers each week
• Assisted over 400 shoppers in getting SNAP credit which can be used as food stamps towards goods

MidiCi The Neapolitan Pizza Company                                                                                              Naperville, IL

Server                                                                                                                                           Jun 2018 – Jan 2020

• Took patrons’ meal orders and delivered food to appropriate tables under a high-pressure environment
• In charge of overseeing and training new servers on menu items and other responsibilities
• Readied the front of house for opening and closing by cleaning and assembling ingredients for the day

Cook

• Maintained the cleanliness of the cooking instruments and surrounding kitchen workspace
• Prepared dough to be used, baked pizzas, and conducted quality assurance before the food was served

Starbucks                                                                                                                                            Champaign, IL

Barista                                                                                                                                        Aug 2019 – Jan 2020

• Memorized over 100 drink recipes and learned the POS system in order to take patrons’ orders efficiently
• Ensured each patron attained the “Starbucks Experience” of excellent customer service and quality drinks
• Handled the proper restocking of ingredients and the general upkeep of the coffee bar and backroom

Chuy’s                                                                                                                                                 Warrenville, IL

Server                                                                                                                                         May 2019 – Aug 2019

• Exhibited advanced customer service competencies for guests to receive prompt and attentive service
• Followed restaurant guidelines to ensure sales goals and quotas were maintained and surpassed

McKinley Presbyterian Church                                                                                                        Champaign, IL 

Nursery Worker                                                                                                                         Sep 2018 – May 2019

• Cared for a dozen children, ageing from 1 to 6 years old during weekly church hours and daily bible studies
• Engaged in creative and intellectually stimulating activities involving computer skills, reading and writing

University of Illinois Urbana-Champaign, Gies College of Business
Bachelor of Business Administration - BBA, Marketing
Aug 2018 - May 2022