- Address and resolve low and medium urgency technical tickets and other inquiries about product functionality and best practices from clients and internal stakeholders based on defined service level agreements; Escalate unresolved problems to higher level of support
- Meet SLAs of ticket response time and resolution time
- Identify and classify ticket resolution reasons
- Be the subject matter expert on assigned Paycom software products and provide world class troubleshooting, resolution and service to Paycom's clients and client-facing departments
- Manage workload through Jira Service Desk and other project management tools as required
- Review technical tickets for patterns and recommend possible corrective actions like process optimization, workflow standardization, software updates, knowledge articles, training resources, client communications, etc. to support client independence and employee development
- Assist with the creation of learning resources for all levels of Paycom product knowledge (basic, intermediate, advanced, expert), including but not limited to troubleshooting, frequently asked questions, set up and best practices
- Maintain expert-level product knowledge on assigned products through collaborative partnerships with Quality Assurance and Product Management departments
- Understand business objectives for client product usage and provide Product Management with client feedback to improve or adapt Paycom product offerings
- Work with development team to escalate actual system issues and create projects to resolve the issue
-
Bachelor's degree required. -
2 years previous customer service experience or 2 years supporting or troubleshooting technical issues -
Proficient in Confluence, Jira Service Desk, Zoom, PowerPoint, Word, Microsoft Teams -
Familiar with Software Development Procedures such as the SDLC, code merge and deployment process, and Agile practices -
Basic understanding of technical terminology in regards to servers, databases, APIs -
Ability to solve simple and routine problems with direct supervision. -
Excellent verbal and written communication skills -
Proficient in troubleshooting skills -
Technical Assistance Center Analyst I
6 days ago
Paycom Payroll Llc Oklahoma City, United States Full timeThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client. · RESPONSIBILITIES · Address and re ...
-
Technical Assistance Center Analyst I
5 days ago
Paycom Payroll Llc Oklahoma City, United StatesThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client. · RESPONSIBILITIES · Address and re ...
-
Technical Assistance Center Analyst I
2 days ago
Paycom Payroll Llc Oklahoma City, OK, US, United StatesThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client. · RESPONSIBILITIES · Address and re ...
-
Technical Assistance Center Analyst I
3 days ago
PAYCOM PAYROLL LLC Oklahoma City, United StatesThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client.RESPONSIBILITIESAddress and resolve ...
-
Technical Assistance Center Analyst I
5 days ago
PAYCOM PAYROLL LLC Oklahoma City, United StatesThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client. · RESPONSIBILITIES · Address and ...
-
Network Operations Center Analyst
3 days ago
Paycom Edmond, United StatesThe Network Operations Center (NOC) provides Paycom with 24-hour oversight into the health and performance of Paycom technology, as well as ensuring that uptime-effecting events are handled appropriately and with urgency. The Network Operations Cente Network Operations, Operation ...
-
Program Analyst
1 day ago
Leidos Del City, United StatesDescription · The National Airspace System Integration Support Contract (NISC) Division of the Leidos Fed Civ IT Business Area currently has an opening for a Program Analyst. This position will be part of a dynamic team working to support the Federal Aviation Administration (FAA ...
-
board certified behavior analyst
1 day ago
Therapitas Oklahoma City, OK, United StatesWant to join a company dedicated to providing compassionate and high quality services? Are you excited to work on a multidisciplinary team? Do you have a heart to serve an underserved community? · Therapitas is a multidisciplinary pediatric therapy company that focuses on servin ...
-
Business Analyst Retail Banking training
3 days ago
sulekha Oklahoma City, United StatesBusiness Analyst Retail Banking training · **Business Analyst Retail Banking Training and Certification** · Business Analyst Retail Banking Training, Learn Business Analyst Retail Banking with Online Practices, in-class Seminars, and Certifications from the list of world-class B ...
-
Travel Respiratory Therapist
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Respiratory Therapist for an exciting Travel Allied job in Oklahoma City, OK. Shift: 3x12 hr nights Start Date: 05/27/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB DETAI ...
-
EPIC Support Analyst
3 days ago
Variety Care Oklahoma City, United StatesDepartment · : IT Department · Position · : · EPIC Support Analyst · Employee Category · : · Exempt · Reporting Relationship · : · Epic Application Manager · Character Qualities: · Discretion- · Recognizing and avoiding words, actions, and attitudes that could bring u ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr nights Start Date: ASAP Duration: 15 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR ...
-
Travel Nurse
2 hours ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Pediatrics Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr nights Start Date: 06/09/2024 Duration: 14 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JO ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Pediatrics Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr days Start Date: 05/27/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Oncology Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr nights Start Date: 05/27/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB ...
-
Travel Nurse
2 hours ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr nights Start Date: 06/10/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Pediatrics Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr days Start Date: 06/09/2024 Duration: 14 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 4x10 hr PMs Start Date: ASAP Duration: 13 weeks Pay: $2111.6 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
-
Travel Nurse
1 day ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 3x12 hr days Start Date: 06/10/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB D ...
-
Travel Nurse
2 hours ago
FlexCare Medical Staffing Oklahoma City, United StatesFlexCare Medical Staffing is seeking an experienced Interventional Radiology Registered Nurse for an exciting Travel Nursing job in Oklahoma City, OK. Shift: 5x8 hr days Start Date: 06/03/2024 Duration: 13 weeks Pay: $2218.8 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQ ...
Technical Assistance Center Analyst I - Oklahoma City, United States - Paycom Online
Description
The Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client.
RESPONSIBILITIES
Qualifications
Education/Certification:
Experience Required:
Skills/Abilities:
_Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. *To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:_
*