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Call Center Representative - Lawrence, United States - Partners Healthcare System
Description
About Us
A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years.
With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients.
Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff.
With five different sites, we provide access to care 7 days a week.
Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients.
The Opportunity
We are seeking full-time, 40-hour Call Center Representative to support Pentucket Medical Associates call volume, fielding approximately 65 inbound calls per day.
The goal:
ensure that our callers receive timely, efficient, and high-quality service.
Our Call Center is based out of our RiverWalk location in Lawrence, MA.
Employees are expected to be onsite for all hours worked during onboarding/training, but there are options for onsite and hybrid work after the successful completion of the first 90 days of employment.
On this team, you get the unique ability craft a model that works best for youPlease note:
This is a telephone-based position; there is no face-to-face interaction with patients and/or other customers.
What We Will Provide You
First and foremost, we are seeking well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting.
When hiring, we look for candidates who possess not only the relevant experience, skills and competencies, but also positive attitudes and genuine passion for the work.
