Jobs
>
San Diego

    Technical Support Engineer - San Diego, United States - ServiceNow

    ServiceNow
    ServiceNow San Diego, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company Description

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

    With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    What you get to do in this role:

    In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

    A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

    Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

    Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

    Qualifications

    Qualifications and technical skills that will lead to success:

    • 0-2+ years customer facing technical support experience
    • Ability to troubleshoot difficult technical issues with ease and complexity
    • Ability to read basic Java/JavaScript code
    • Personal commitment to quality and customer service
    For positions in California (outside of the Bay Area), we offer a base pay of $75,500 - $117,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    From Fortune Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • K2 Staffing, LLC

    IT Support Engineer

    1 week ago

    K2 Staffing, LLC San Diego, United States

    Summary · Our client is a leading Biotech Company in the · San Diego, CA area and they are in need of an IT Support Engineer Level II Technician . An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objecti ...

  • Vets Hired

    IT Support Engineer

    2 hours ago

    Vets Hired San Diego, United States

    About the job IT Support Engineer · We seek self-starting and curious individuals to join our team. On our team, things work at a very fast pace We are looking to hire an experienced IT engineer to manage our company's computer systems. · IT Engineer Responsibilities and Requir ...

  • Velocity Solutions

    IT Support Engineer

    2 weeks ago

    Velocity Solutions Vista West, United States

    Join the Vista West Team · We are currently seeking an IT Support Engineer to join our international IT company in Böblingen (near Stuttgart) on a permanent basis. All genders are welcome to apply. · Your Future with Vista West · What to expect: · Consulting and support for our i ...

  • PracticeTek

    IT Support Engineer

    1 week ago

    PracticeTek San Diego, United States

    At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved. · PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcar ...

  • Edge

    QA/Support Engineer

    1 week ago

    Edge San Diego, United States

    At Edge, we aim to bring Cryptocurrency to the next billion users through amazingly simple yet feature rich applications focused on ease of use and ease of security. Our focus is to deliver software, services, and products with an amazing user experience, both visually and functi ...

  • Ansys

    Technical Support Engineer II

    3 weeks ago

    Ansys San Diego, United States

    · Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business. You will use engineering knowledge to provide technica ...

  • Teradyne

    Customer Production Support Engineer

    1 week ago

    Teradyne San Diego, United States

    The Teradyne Global Customer Support Team (GCS) is looking for a highly-motivated, energetic, technically driven Field Production Support Team Lead. In this role as a Team Lead, you will work closely with our field engineering team to support our UltraFlex and EAGLE integrated AT ...

  • Intrepid Studios

    Developer Support Engineer

    2 weeks ago

    Intrepid Studios San Diego, United States

    Intrepid Studios is looking for an enthusiastic and talented · Developer Support Engineer · who is communicative, collaborative and attentive to details to join our ever growing team. In this role you will assist our engineering team to develop efficient workflows, troubleshoot ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates San Diego, United States

    · What are we looking for in our Technical Support Engineer - Platform Technologie? · Title - Technical Support Engineer - Platform Technolgies · Duration - 12+ months · Location Eastgate Mall, L_SAN003, San Diego, CA 92121 · Rate - $38 to $45/hr on w2 (depends on experience) · ...

  • Collabera

    Technical Support Engineer

    6 days ago

    Collabera San Diego, United States

    Home · Search Jobs · Job Description · Technical Support Engineer · Contract: San Diego, California, US · Salary: $45.00 Per Hour · Job Code: · End Date: · Days Left: 26 days, 3 hours left · Apply · Top Technology Client looking for Technical Support Engineer in San Dieg ...

  • Ospitek

    Technical Support Engineer

    3 weeks ago

    Ospitek San Diego, United States

    Job Description · Job DescriptionWe are a dynamic technology company specializing in providing a cutting-edge SaaS IoT and AI platform tailored for the healthtech industry, seeking a talented and motivated Technical Support Engineer to join our team in San Diego. This role involv ...

  • Intrepid Studios

    Developer Support Engineer

    23 hours ago

    Intrepid Studios San Diego, United States

    Job Description · Job DescriptionIntrepid Studios is looking for an enthusiastic and talented Developer Support Engineer who is communicative, collaborative and attentive to details to join our ever growing team. In this role you will assist our engineering team to develop effici ...

  • Genasys Inc.

    DevOps Support Engineer

    3 weeks ago

    Genasys Inc. San Diego, United States

    Job Description · Job DescriptionPosition Overview · Genasys is a global provider of critical communications systems and solutions that help serve people who protect and save lives. Genasys provides a multichannel approach to deliver evacuation tools, geo-targeted alerts, notific ...

  • Dawar Consulting

    Desktop Support Engineer

    1 week ago

    Dawar Consulting San Diego, United States

    Job Description · Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in San Diego, CA. · Job Duration: Long Term Contract (Possibility Of Extension) · Responsibilities: · •Provides day-to-day technical support to em ...

  • Tranzeal, Inc.

    Technical Support Engineer

    3 weeks ago

    Tranzeal, Inc. San Diego, United States

    Job Title: Technical Support Engineer - Performance · Location: San Diego, CA · This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. · must have · Strong SQL/Java/Linux experience. · Ability to troubleshoot technical ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera San Diego, United States

    Top Technology Client looking for Technical Support Engineer in San Diego, CA · Position: Technical Support Engineer · Location: San Diego, CA Hybrid Role) · Duration: 12+ months (Contract to Hire) · Pay Range: $40 - 45/hr · Key Responsibilities: · Will be responsible for managi ...

  • GD Resources LLC

    Technical Support Engineer

    2 days ago

    GD Resources LLC San Diego, United States

    Job Description · Job Description"Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence." · GD Resources LLC is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. We offer dy ...

  • HonorVet Technologies

    Technical Support Engineer

    1 week ago

    HonorVet Technologies San Diego, United States

    Job title : Technical Support Engineer - Platform Technology · Location : Hybrid (San Diego, CA) · Duration: 12+ months · Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. · What you get to do in this rol ...

  • Russell Tobin

    Technical Support Engineer

    1 week ago

    Russell Tobin San Diego, United States

    Job Description · Job DescriptionTitle - Technical Support Engineer - Platform Technolgies · Duration - 12+ months · Location Eastgate Mall, L_SAN003, San Diego, CA 92121 · Rate - $38 to $45/hr on w2 (depends on experience) · What you get to do in this role:The Technical Support ...

  • ACL Digital

    Support Engineer, Senior|6112 Support Engineer, Senior|6112

    3 weeks ago

    ACL Digital San Diego, United States

    Job Description: As a Senior Support Engineer, you will be responsible for managing the audio system lab operation and assist systems team to carry out predefined system validation tests for various audio projects.Roles and ResponsibilitiesSchedules for maintenance, and/or repair ...