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    Technical Specialist - Louisville, KY, United States - Waystar

    Waystar
    Waystar Louisville, KY, United States

    3 weeks ago

    Default job background
    Full time
    Description

    As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction.

    Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
    Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
    A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
    Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
    Prior use of Salesforce or another customer relationship management software
    Bachelor's Degree

    Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

    Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

    Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

    Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.

    The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit or follow @Waystar on Twitter.
    Customizable benefits package (3 medical plans with Health Saving Account company match)
    Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
    Education assistance opportunities and free LinkedIn Learning access
    We celebrate, value, and support diversity and inclusion.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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