- Respond to system issues and perform first level corrective maintenance
- Enter issues via a problem tracking tool
- Follow and maintain current AEA Standard Operating Procedures (SOP's) and documented AEA Outreach Service Level Agreements (SLAs)
- Responds to complicated user questions
- Escalate complex issues within the SD Outreach Team
- Monitor the health and status of current AEA systems
- Prepare routine metrics and system availability reports
- Escalate complex system questions to Tier II Support and appropriate Government stakeholders
- Identify common user challenges and work with development teams, UX teams, and product leads
- Shall maintain and update the ticket tracking tool
- Prepare routine metrics and system availability reports
- Assist in orienting, training, assigning, and checking the work of lower level employees
- Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
- Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner
- Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues
- Provide customer follow up to ensure questions have been answered and collect feedback You'll
- Two (2) years of experience providing customer service support.
- High school diploma or equivalent is required These Qualifications Would be Nice to Have:
- Two (2) years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities is strongly preferred
- Experience working with SIGINT Discovery and Analytical tools is highly desired
- Understanding of product workflows in an operational setting is helpful
- Operational experience as an analyst is beneficial experience Bachelor's degree from an accredited university is desired
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
-
SECURITY SPECIALIST with Security Clearance
2 weeks ago
Department of Defense Annapolis Junction, United StatesDuties * Evaluate all Sensitive Compartmented Information (SCI) security programs requirements for Sensitive Compartmented Information Facilities (SCIFs) IAW Intelligence Community Directive (ICD) 705, DoD manuals, and other agencies regulations. * Conduct security, vulnerability ...
-
Security Manager with Security Clearance
2 weeks ago
Lockheed Martin Annapolis Junction, United StatesJob Number 660565BR Description:At Lockheed Martin, We Never Forget Who We Are Working For Start your future on a new team today, leading a diverse group of Security professionals overseeing dynamic environments with cutting edge solutions. This Security Manager position is in An ...
-
Lockheed Martin Annapolis Junction, United StatesJob Number 666138BR Description:This position may be eligible for a sign on bonus up to $25K for external hires This position is participating in our External Referral Program. If you know somebody who may be a fit, click here to submit a referral. If your referral is hired, you' ...
-
Developer with Security Clearance
2 weeks ago
Avid Technology Professionals Annapolis Junction, United StatesWeb Application Developer, familiar with aspects of Search and Content Discovery Engineering that includes definition, design, development, integration, testing, deployment, and engineering life cycle support. Experience in programming and large system software design and develop ...
-
Logistician with Security Clearance
3 days ago
Rolling Wave Technologies Annapolis Junction, United StatesResponsibilities include: Conducting daily communication meetings with employees. · Maintaining productivity levels as set by Logistics Manager. · Maintaining quality levels as set by Logistics Manager. · Creating/maintaining an environment where employees are motivated to take o ...
-
Logistician with Security Clearance
3 days ago
Acclaim Technical Services Annapolis Junction, United StatesAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significan ...
-
Cyber Security Engineer with Security Clearance
3 weeks ago
Base-2 Solutions, LLC Annapolis Junction, MD, United StatesRequired Security Clearance: Top Secret/SCI City: Annapolis Junction State/Territory: Maryland Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None ...
-
Cyber Security Engineer with Security Clearance
3 weeks ago
Base-2 Solutions, LLC Annapolis Junction, MD, United StatesRequired Security Clearance: Top Secret/SCI City: Annapolis Junction State/Territory: Maryland Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None ...
-
Arsiem Corporation Annapolis Junction, United StatesAbout ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals c ...
-
Cyber Security Engineer with Security Clearance
4 weeks ago
Base-2 Solutions, LLC Annapolis Junction, MD, United StatesRequired Security Clearance: Top Secret/SCI City: Annapolis Junction State/Territory: Maryland Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None ...
-
Cyber Security Engineer with Security Clearance
4 weeks ago
Base-2 Solutions, LLC Annapolis Junction, MD, United StatesRequired Security Clearance: Top Secret/SCI City: Annapolis Junction State/Territory: Maryland Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None ...
-
Arsiem Corporation Annapolis Junction, United StatesAbout ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals c ...
-
Arsiem Corporation Annapolis Junction, United StatesAbout ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals c ...
-
Cyber Security Engineer with Security Clearance
2 weeks ago
Parsons Annapolis Junction, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace w ...
-
Systems Administrator with Security Clearance
3 weeks ago
EverWatch Annapolis Junction, MD, United StatesJob Title Systems Administrator Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions · We are a full-service government solutions company · Harnessing the most advanced technolo ...
-
Account Manager with Security Clearance
2 weeks ago
Vibrint Annapolis Junction, United StatesSeeking highly motivated individuals with a proven track record of driving sales growth to join our Product Sales Team in Maryland and Northern Virginia Join us and contribute to the synergy of knowledge and innovation driving success for America's national security mission. Beco ...
-
Network Engineer with Security Clearance
3 weeks ago
Booz Allen Hamilton Annapolis Junction, United StatesJob Number: R Network Engineer · The Opportunity: A well-designed and secure network is critical to move data and enable DoD to achieve their mission, but how can an organization make sure their network will fit their current and evolving needs? Crafting the right network, with t ...
-
Software Engineer with Security Clearance
4 weeks ago
EverWatch Annapolis Junction, United StatesJob Title Software Engineer Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and ...
-
Proposal Manager with Security Clearance
2 weeks ago
Vibrint Annapolis Junction, United StatesVibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain ne ...
-
DevOps Engineer with Security Clearance
3 weeks ago
Base-2 Solutions, LLC Annapolis Junction, MD, United StatesRequired Security Clearance: Top Secret/SCI City: Annapolis Junction State/Territory: Maryland Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None ...
Junior Business Systems Analyst with Security Clearance - Annapolis Junction, United States - CACI
Description
JuniorBusiness Systems Analyst Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with
Polygraph Employee Type:
Regular Percentage of
Travel Required:
None Type of Travel: None * * * What You'll Get to Do: Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status.
Support/interface with the Customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace.
More About the Role:
Bring These Qualifications:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Learn more here The proposed salary range for this position is:$55,500 - $111,100