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    Lab Manager - Arlington, United States - Solutions³ LLC

    Solutions³ LLC
    Solutions³ LLC Arlington, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionLab Manager - III - LMG02Solutions3 is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Solutions3 is seeking a Lab Manager to support this critical customer mission.


    Responsibilities:

    • Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
    • Support the implementation of new technologies and equipment in the lab environment
    • Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
    • Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
    • Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
    • Provide support for MacOS and iOS to users
    • Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
    • Monitor and respond to users on IT helpdesk channels and phone lines
    • Assist in the management of user accounts and resetting credentials
    • Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish backups, and monitor systems security
    • Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storagerelated network and system issues and remediate them as they occur
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