- Excellent verbal and written communication skills regarding developing project briefings, updating system designs, rack elevations, wiring diagrams, and system outage after action reports.
- Understanding of all phases of the software development lifecycle; the System Engineering Life Cycle; and the ability to comprehend user business needs and concerns and integrate that understanding with technical skills.
- Provide critical support on Solaris platform support and administrative support, including management and troubleshooting.
- Provide critical support on Veritas Cluster Services.
- Illustrates hands-on knowledge and experience building and deploying automated server and workstation builds across an enterprise infrastructure with environments that are logically separated.
- Illustrates hands-on experience and understanding of proactive monitoring concepts, including experience configuring and deploying Network and systems monitoring (i.e. SNMP, Client, etc.)
- Ability to troubleshoot and resolve complex hardware/software issues, restore the environment to an operational state with minimal downtime, perform root cause analysis and provide a forward leaning mitigation strategy.
- Proficient in Cloud Computing, Competencies of systems including: Fault tolerance, High availability, Scalability and Capacity planning, Data center organization, and Backup / Recovery.
- Illustrates knowledge of at least three of the following technologies: Encryption, IDS/IPS, Firewalls, Anti-Virus, VPNs, SSL.
- Researches emerging technologies to determine impact on application/system integration and execution.
- Work with developers/engineers across disciplines to define customer and system requirements; design a solution that meets the current requirements and is scalable to meet future enterprise requirements.
- Provides experience with patching and maintaining server build.
- Strong communication skills.
- Should have the ability to work independently.
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing incident and problem management.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interview or participation in hiring drives.
- To participate or contribute to EN business in creation of proposals to drive Service improvement plans.
- Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators.
- Own Service Level Agreements agreed between client and customer and ensure they are met all the time.
- Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customer policies.
- Develop, maintain, and document programs or scripts.
- Maintain and contribute to enterprise source code and configuration repositories.
- Participates in Post-Incident Reviews to document lessons learned to create/update automation/tooling.
- Analyze system logs and identify and remediate issues with systems
- Create, maintain, and execute scripts to perform routine maintenance
- Perform patch/fix research and software upgrades through service packs or other software bundling methodologies.
- Configure, customize, and optimize clustering or other high availability solutions.
- Solaris System Administrators with 5 Years of Experience including but not limited to Solaris 10, Solaris 11.
- Experience modernizing and implementing changes to a Solaris OS.
- Able to handle basic to advanced calls in User, group mgmt, start-up, service mods, crontab entries etc.
- Interpersonal sensitivity with good spoken and written communication skills
- Familiarity with authentication (PKI) in Linux, Ability to manage multiple tasks simultaneously
- Experience supporting JAVA and Oracle forms in Solaris environment
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Description
Pay range: $55 - $60Job Description:
