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    Call Center Representative - Portland, United States - ICONMA

    ICONMA
    ICONMA Portland, United States

    4 weeks ago

    ICONMA background
    Description

    · The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

    · A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

    · Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

    · Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    · Refer unresolved customer grievances to designated departments for further investigation.

    · Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    · Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

    · Solicit sale of new or additional services or products.

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