- Working in a centralized call center, you will serve as part of a team responsible for ensuring application and corresponding documents meet Oregon Nurse Practice Act.
- You will assist customers and applicants complete the application process by explaining and interpreting laws, rules, and polices governing licensure or certification eligibility requirements.
- Promote knowledge and awareness by informing callers about the license verification website, the agency website, online services and written materials.
- Responsible for creating and entering application and supplemental materials into a database to establish an applicant record for receipt of current and future licensure and certification fees.
- Perform research regarding other state's rules or requirements as necessary. Retrieve, dispose, and prepare records for storage according to agency retention guidelines.
- Additional duties as they apply.
- Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
- At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
- Preference may be given for experience providing service in an area of specialization specific to the position opening.
- Skill in researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
- Skill in using policy and procedure manuals, statute books, handbooks, or specialized reference materials to research information.
- Skill in communicating with persons of diverse points of view to resolve problems.
- Ability to recognize issues or situations that could have adverse impact on the agency and act as a liaison between the public and private entities to clarify issues and resolve disputes.
- Ability to deal with the public in a positive and accurate manner with patience and courtesy.
- Rewarding work in a productive and creative environment
- Colleagues who are passionate about public service
- Work/life balance, including 11 paid holidays a year, and a
- Advancement and learning opportunities that will help grow your career with the State of Oregon
- Flexibility- Once the incumbent has gained the proficiency to perform work independently, this position is eligible for hybrid work schedule, however, regular, scheduled office hours are also required.
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Call Center Representative - Portland, United States - State of Oregon
Description
Job Description:
The Oregon State Board of Nursing (OSBN), with the help of its staff, interprets the Oregon Nurse Practice Act, evaluates and approves nursing education and nursing assistant training programs, issues licenses and renewals, investigates complaints and takes disciplinary action against licensees who violate the Oregon Nurse Practice Act. OSBN also maintains the nursing assistant registry and administers competency evaluations for nursing assistants, and provides testimony to the legislature and other organizations as needed.
Public Service Representative 4 (Call Center Representative) Limited Duration
Imagine an opportunity where you play a critical role in fulfilling OSBN's mission: To safeguard the public's health and well-being by providing guidance for, and regulation of, entry into the profession, nursing education and continuing safe practice. As a member of OSBN's Licensing Department the Call Center Representative receives and processes licensure and certification applications, issues licenses and renewals, and responds to public questions and needs.
This limited duration opportunity is scheduled to last one year from the date of hire, with the possibility of becoming a permanent position We will also consider filling this position as a job rotation assignment for current state employees. To apply as a job rotation candidate, you must be currently employed by the State of Oregon (regular status, trial service, and limited duration employees) and have written approval from your manager/supervisor prior to applying. This position is represented by SEIU.
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency free of racism, discrimination, and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
A Day in the Life of a Call Center Representative
What We're Looking For (Minimum Qualifications)
What Makes You Stand Out (Preferred Qualifications)
Feeling excited about this opportunity? Not sure if you meet all the requirements?
OSBN is eager to meet people that believe in, and want to contribute to, not only our mission, but who also have a passion for public service. If this sounds like you, even if you don't feel that you meet every single requirement, we encourage you to apply
