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- Mentor and train junior employees to ensure a high standard of service delivery.
- Maintain comprehensive documentation of data entry processes to uphold accuracy and consistency.
- Undertake additional administrative duties as necessary to support departmental objectives.
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- Excellent problem-solving abilities and a commitment to delivering exceptional service.
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- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
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Customer Service Call Center Representative - Portland, United States - Skill Demand
Description
Job Description
Job DescriptionJob Title: Contact Center Representative
Location: Portland, OR Metro Area (Hybrid Position – Monday & Friday Remote, Tuesday-Thursday In-Office)
Job Type: Full-Time
Job Description:
In this role, you will be responsible for providing exceptional customer service, processing transactions, and supporting various internal teams to ensure smooth operations and program compliance. Your contributions will directly impact our mission to promote energy efficiency and sustainability, especially in the BIPOC, low-income, and Veterans communities.
Key Responsibilities:
Qualifications:
Background
Skill Demand Energy is a nationally certified minority-owned company with our Corporate Headquarters in Indianapolis, Indiana, and multiple offices across the U.S.
Skill Demand Energy partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. We are a dynamic multiculturally owned firm fully committed to cocreate with our teams truly inclusive and equitable working environments that results in thriving diversity and professional success.
We are committed to hiring individuals that are representative of the communities our programs are designed to serve. Our work elevates co-creation through cultivating trust and acting with transparency. We recognize that representation matters.
Our Vision
An equitable clean energy economy
Our Oregon Team
Our dedication lies in fostering an inclusive and fair workplace environment, all while delivering exceptional outcomes for our clients and customers. We firmly believe that embracing these principles enables us to cultivate innovative work methodologies essential for realizing our collective vision.
