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    Site Reliability Engineer - New York, United States - HCLTech

    HCLTech
    HCLTech New York, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description


    HCLTech is looking for a highly talented and self- motivated SRE to join it in advancing the technological world through innovation and creativity.


    Job Title:
    Site Reliability Engineer


    Job ID:

    Position Type:
    Full-time

    Location:
    Cary, NC, USA (Hybrid)

    Key Responsibilities
    Application Monitoring
    Proactively monitor application stability using Splunk and New Relic.
    Set up alerting and automated responses to minimize downtime.
    Perform root cause analysis and manage incidents for issue resolution.
    Monitor system performance, identify bottlenecks, and collaborate on optimizations.
    User Support
    Assist users with UI-related issues and provide effective resolutions.
    Create and maintain user-friendly documentation for self-service support.
    Develop and maintain incident response procedures for rapid issue resolution.
    Enhance troubleshooting tools and processes for improved efficiency.
    Be proficient in the web application's user interface for user support.
    Diagnose and resolve complex technical issues affecting the web application.
    Collaboration with Scrum Team
    Collaborate with UI/UX designers and developers to enhance the user experience.
    Actively participate in Scrum team activities, including stand-ups and sprint planning.
    Ensure seamless integration of reliability and performance enhancements into development.
    Collaborate with the team to prioritize and track defect and improvement request progress.
    Product Continuous Improvement
    Maintain open communication with the Product Owner for product alignment.
    Ensure SRE tasks align with the product's strategic goals.
    Participate in backlog refinement meetings to prioritize SRE-related work items.
    Suggest UI improvements based on user feedback and usage patterns.
    Identify, document, and communicate defects and improvement opportunities.
    Key Skills And Experience
    Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
    Knowledge in GCP and New Relic other similar cloud technologies
    Possess strong API knowledge, ensuring availability and reliability.

    • In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.
    How You'll Grow
    At HCLTech, we offer continuous opportunities for you to find your spark and grow with us.

    We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

    Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

    We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

    Equality & Opportunity for All

    Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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