- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Service Desk Agent
3 weeks ago
TEKsystems Tempe, United StatesJob Description · Job DescriptionLooking to add the right candidate to the service desk team to assist with L1/L2 tickets. Agents will be assisting with client inquiries regarding status of blood samples, equipment updates, etc. They will be supporting internal and external custo ...
-
Front Desk Agent at
2 weeks ago
University Inn Tempe, United StatesJob Description · Job DescriptionSeeking a front desk agent to join our team immediately · Starting pay varies upon work experience and how you do during training. · Forward resume to Sindoor Brewer at · We are located at 902 S Mill Ave. · Our ideal candidate: Self Starter, Mot ...
-
Front Desk Agent
2 weeks ago
MCR Hotels Tempe, United States· Front Desk Agent · TownePlace Suites Tempe, 5223 S. Priest Drive, Tempe, Arizona, United States of America · Req #6118 · Friday, April 12, 2024 · The Front Desk Agent · at the · TownePlace Suites by Marriott Tempe at Arizona Mills Mall · is responsible for providing overall po ...
-
Front Desk Agent
1 week ago
MCR Hotels Tempe, United StatesThe Front Desk Agent at the Springhill Suites by Marriott Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and eff ...
-
Front Desk Agent
1 week ago
MCR Hotels Tempe, United StatesTheFront Desk Agent at the TownePlace Suites by Marriott Tempe at Arizona Mills Mall is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, ...
-
Front Desk Agent
3 weeks ago
Marriott International Mesa, United StatesAdditional Information Part-Time, Must have open availability/Weekend flexibility, Pay: $19.60 / hour · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Phoenix Mesa, 1221 S Westwood Ave, Mesa, Arizona, United States VIEW ON MAP · Schedule Part-Ti ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Scottsdale, United States· Front Desk Agent · Holiday Inn Express Scottsdale, 3131 North Scottsdale Road, Scottsdale, Arizona, United States of America · Req #6410 · Thursday, May 2, 2024 · The Front Desk Agent at the Holiday Inn Express & Suites Scottsdale Old Town is responsible for providing overall ...
-
Front Desk Agent
2 weeks ago
Marriott International Tempe, United StatesAdditional Information Part time, Open availability, Pay $20.10/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VIEW ON MAP · Schedule Part-Time · Locate ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Chandler, United StatesFront Desk Agent · Hilton Phoenix Chandler, AZ, 2929 W Frye Rd, Chandler, Arizona, United States of America · Req #5770 · Wednesday, March 13, 2024 · The Front Desk Agent at the Hilton Phoenix Chandler is responsible for providing overall positive guest experience while managing ...
-
Front Desk Agent
3 weeks ago
Holiday Inn Mesa, United States**Responsibilities of a Front Desk Agent**: · - Anticipates and responds to guests in a friendly and positive manner. · - Responsible for providing the highest level of service. · - Process check-ins and check-outs, verify billing, create reservations, and process special request ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Guadalupe, United StatesFront Desk Agent · SpringHill Suites Tempe, 5211 S. Priest Drive, Tempe, Arizona, United States of America · Req #5449 · Wednesday, February 21, 2024 · The Front Desk Agent at the Springhill Suites by Marriott Arizona Mills Mall is responsible for providing overall positive guest ...
-
Front Desk Agent
2 weeks ago
Courtyard Phoenix Mesa Gateway Airport Mesa, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
2 weeks ago
Saguaro Lake Guest Ranch Mesa, United StatesJob Description · Job DescriptionCharming Historical Guest Ranch is seeking a positive and energetic new team member · Guest Services / Administrative Assistant · Apply for a great opportunity to work at the scenic Saguaro Lake Guest Ranch in the Tonto National Forest. Our staff ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Scottsdale, United StatesAimbridge Hospitality - The Monarch Scottsdale [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mai ...
-
Front Desk Agent
2 weeks ago
Troon Golf, L.L.C. Scottsdale, United StatesSereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. · 7am - 3:30pm, 3pm - 11:30pm and 1-9:30pm shifts Full and Part Time Ava ...
-
Agent-Front Desk
1 week ago
free-classifieds-usa Scottsdale, United States****Agent-Front Desk - The Westin Kierland Resort & Spa **** · Price: Check with seller · Published date: August 12, :21 · Modified date: August 12, 2021 · + 6902 E Greenway Pkwy Scottsdale AZ Scottsdale, Arizona, United States · Advertisement · Live Fully at Marriott Inter ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Scottsdale, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Scottsdale, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Scottsdale, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Scottsdale, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent - Mesa, United States - Aimbridge Hospitality
Description
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
QUALIFICATIONS:
RESPONSIBILITIES:
Featuring an outdoor swimming pool, a 14-person hot tub and a 9-hole putting green, this hotel is 15 minutes' drive from Phoenix Sky Harbor International Airport. Free WiFi and docking stations are provided in all rooms.
Offering a flat-screen cable TV, each room at Phoenix/Mesa Hyatt Place provides free toiletries, a seating area and an private bathroom.
Mini-golf and an indoor fitness center are also provided. Cycling, hiking and golf opportunities are nearby.
The 24/7 Gallery menus offers dining options for any time of day. Guests can enjoy a coffee in the morning or a cocktail in the evening at Coffee to Cocktails Bar.
The Hyatt Place is 1.1 mi from Sloan Lake, the Chicago Cubs Spring Training Stadium, and is 2.6 mi from the Oakland A's Hohokam Stadium. Free transfer services is offered within a 1.9 mi radius of the hotel. Casa Grande Ruins National Monument is 1 hour's drive from Hyatt Place Phenix/ Mesa.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: