-
Customer Service Representative
3 weeks ago
NTT DATA Services Cumberland, United StatesWe are seeking Customer Service Reps preferably with Healthcare/Medical experience for an onsite role in Cumberland, RI. This is scheduled to be a 6+ month contract role. · In this role you will be responsible for support for the prescription records team responsible for providin ...
-
Customer Service Representative
2 weeks ago
Crimson Solutions Cumberland, United StatesAbout ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since now apply, we have been combining the comprehensive, traditional activity of an insurance broker with the services of a modern consulting ...
-
Temporary Community Service Representative
6 days ago
Town of Falmouth, MA Falmouth, United States**Location**: · - Police Department, Falmouth, MA 02540 · **Department**: · - POLICE ADMIN · **Division**: · - None · **Job Status**: · - Part-Time · **Days**: · - Sun., Mon., Tue., Wed., Thu., Fri., Sat. · **Hours Per Week**: · - 40 · The Town of Falmouth is currently seeking ap ...
-
Patient Service Representative
1 week ago
Maine Medical Partners Scarborough, United States**$**3,000** **Sign on Bonus** · **Current Maine Health Employees not **eligible · - must** be separated from MH for at least 6 months** · **Position Summary** · Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the f ...
-
Patient Service Representative
1 week ago
Maine Medical Partners Scarborough, United States**Schedule**: Monday and Tuesday 8-5. Additional 4 hour shift flexible.**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duti ...
-
Customer Service Representative
6 days ago
Michelle Raber - State Farm Agent Scarborough, United StatesPosition Overview · **Responsibilities**: · - Establish customer relationships and follow up with customers, as needed. · - Use a customer-focused, needs-based review process to educate customers about insurance options. · - Develop leads, schedule appointments, identify customer ...
-
Customer Service Representative
4 days ago
Nothing Bundt Cakes - Scarborough Scarborough, United StatesWe are looking for a few people to join our outstanding team. If you enjoy interacting with people and crafting we are looking for you. · CSRs are responsible for helping make celebrations extra special by helping our guests decide what flavor cake, size and decorations best suit ...
-
Member Service Phone Representative
1 week ago
Town & Country Federal Credit Union Scarborough, United States**Member Service Phone Representative** · We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will have the opportunity to empower members to better manage their personal finances and be part of ...
-
Enteral Patient Service Representative
1 week ago
New England Life Care Scarborough, United StatesNew England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire, and Massachusetts. ...
-
Guest Service Representative
2 days ago
Inn By the Sea Cape Elizabeth, United StatesThis position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem r ...
-
Csr - Customer Service Representative/dispatcher
2 weeks ago
Gelinas HVAC Services Scarborough, United States**Responsibilities**: · - Receive inbound calls and make outbound calls scheduling service, maintenance, and follow up appointments with competitive urgency. · - Address issues and requests from customers by working with the service team to providing solutions and manage service ...
-
Guest Service Representative
4 days ago
The Glen House Gorham, United StatesThe Glen House Hotel opened in 2018 and was built in a classic New England style, similar to the previous four Glen Houses that have stood on its site near Mt. Washington since 1852. · This position maximizes revenue and creates value by providing excellent customer service. This ...
-
Patient Services Representative
5 days ago
Southern Maine Health Care Biddeford, United StatesDermatology Patient Service Representiave · MMP Dermatology provides expert care for adults and children with various skin concerns. We focus on education, screening, and treatment, utilizing advanced dermoscopy and confocal microscopy to detect skin cancers early, including mela ...
-
Customer Service Representative
5 days ago
R.P Bell Collision, powered by VIVE Saco, United States**Are you highly motivated, detailed, reliable, and customer **service-focused**? Are you looking for a company that values P**EOPLE** and **PROCESS** while working alongside those **with** **a **P**ASSION **for auto repair? This is your opportunity** · **If you are tired of medi ...
-
Patient Service Representative
1 week ago
Southern Maine Health Care Biddeford, United States**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor p ...
-
Patient Service Representative
5 days ago
Southern Maine Health Care Biddeford, United States**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor p ...
-
Patient Service Representative
2 weeks ago
University of New England Biddeford, United StatesThe Patient Service Representative (PSR) is responsible for front office operations, including scheduling and coordinating patient care, and insurance verification. Receives the patient/student by greeting and welcoming them to the Student Health Center. Using appropriate phone e ...
-
Customer Service Representative
6 days ago
Dog House Freeport, United States**Full-time Customer Service Representative** · **Who Are We?** · Dog House (heating, air, plumbing), located in Freeport, started 10 years ago and continues to grow. We are a family-owned and operated business providing residential and light commercial service 24-hours a day and ...
-
Customer Service Representative
3 weeks ago
The New York City Muslim Center Hollis, United StatesThe New York City Muslim Center is seeking a dedicated and experienced Customer Service Representative to join our team. As the first point of contact for individuals reaching out to various branches of our center, you will play a vital role in providing exceptional customer serv ...
-
Patient Service Representative
2 weeks ago
Community Dental Biddeford, United States**Open House**: · - If you are interested in this position, please copy and paste the link below into a browser. I will be conducting short in-person interiews on 2/21/2024. The link will show my availability. Please select the date and time that works best for you. Thanks._ · - ...
Customer Service Representative - Portland, United States - Ensign-Bickford Industries
Description
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsPortland, ME time typeFull time posted onPosted Today job requisition idREQ102276 This opportunity is located within our **EnviroLogix** business that develops and manufactures testing solutions for detecting GMOs, mycotoxins, plant pathogens, natural toxins and chemical contaminants in multiple agricultural matrices. to learn more.
**Job Description**
**General** **Summary:**
This position interacts with EnviroLogix customers, primarily via phone and email, to secure i nformation necessary to process orders and to respond to inquirie s, concerns and requests about products and services.
**Responsibilities** **Include:**
Operate with a continuous improvement mindset, seeking opportunities to improve the overall customer experience with both internal and external facing solutions
Resolve all customer requests in a timely fashion, anticipate customer needs and coordinate appropriate and timely internal and external response
Set up new customer accounts, pro cess orders and requests fr om customers thro ugh the ERP system Keep accurate records of customer interactions and transactions through Salesforce
Identify upselling opportunities and partner w ith members of the sales team to escala te the opportunities
Issue refunds/credits t o customers as issue resolution in partnership with M anager, Customer Service
Contact customer billing departments regard ing past due invoices and invoices coming due to result in increased billing terms comopliance
Prepare and distribute customer activity reports or other re ports as requested
Coordinate with internal departments including Technical Support, Sales, and Shipping to ensure customer concerns are addressed and orders are completed
Log customer inquiries into SalesForce tracking system ens uring a complete view of customer needs is available for all employees and departments who engage with customers
Crosstrain team members on order process
Identify, develop, and document customer service team process SOPs
Follow established safe work practices and working in a safe manner, following EnviroLogix safety policies and procedures, a nd report and unsafe or hazardous conditions to the supervisor or the Environmental, Health, and Safety department for corrective action
**Reports** **To:** **Manager,** **Customer** **Service**
**Skills** **Required:**
Self-motivated; must b e a ble t o w ork effectively as a member of a team as well as in an independent role
Positive work ethic and passionate attitude
Self-motivated, execution oriented with the ability to effectively prioritize and execute tasks in a fast-paced environment where distractions are common
Proven ability to work well in team environment with sound problem-solving skills
Ability to prioritize, multi-task and perform effectively under pressure
Strong verbal and written communication skills
Customer focus is essential
Experience with ERP system (Epicor preferred) and a plus
**Requirements:**
High School diploma required
Prior experience in a customer support role
**Physical** **Requirements:**
Ability to utilize a telephone for extended periods of time
Ability to utilize a computer for extended periods of time
Ability to work within an office environment
*EnviroLogix* *is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.*
EnviroLogix is a global leader in the development of rapid GMO and mycotoxin detection technology. Our experienced staff closely monitors global issues in the food production chain, finding solutions to challenges before they even arise.
Founded in 1996, EnviroLogix opened a second office in Brazil in 2007 and was purchased by Ensign-Bickford Industries, Inc. in 2010. From the beginning, our motivation has been to create breakthrough diagnostic technologies, seeking innovative ways to help customers solve their problems. The drive to pioneer advancements continues today, as we develop smart, simple diagnostic technology.
EnviroLogix rapid growth has been fueled by our reputation as a dependable partner and sustained by exceptional customer service and support.
Join EnviroLogix and youll be a part of a team that is pushing diagnostic boundaries forward in the life science laboratories, grain markets and the food supply chain. We value the diverse knowledge and experience of all team members and seek cross-functional teams at every level.
And, we take pride in being a fun and friendly place to work whether on a company outing to set sail across Casco Bay or just shooting hoops in the parking lot, we offer many ways to connect that go beyond the lab and the office.