- Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.
- Models a professional and courteous manner with staff and clients.
- Efficiently answers telephone calls and client questions, takes messages
- Assists technician with providing routine instructions to owners on the proper administration of the medication.
- Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
- Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
- Handles all animals with both caution and compassion.
- Other duties as assigned
- Basic veterinary medical knowledge is desired
- Client service and interpersonal skills
- Understanding or ability to quickly learn and apply basic patient restraint techniques
- Reading and interpreting patient charts and treatment sheets
- Effective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)
- Professional and courteous in communication and demeanor
- Flexible
- Willing to learn and adapt
- Attention to detail
- Adherence to procedures and protocols
- Works well in team environment
- Self-starter and able to work with minimal supervision
- Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift Lead
- Ability to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.
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Client Service Representative - Fairfield, United States - Solano-Napa Pet Emergency Clinic
Description
Client Service Representative
Reports To:
Hospital Director
Department:
Emergency
Location:
All
FLSA Status:
Non-Exempt
Effective Date:
JOB SUMMARY
The Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community.
Hourly rate $20-$24.50 based on experience.PRINCIPAL DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required for the role of Client Service Representative:
Communication Skills
Candidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication.
Other essential communication skills include but not limited to:
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent.
The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
