- Directly support and complete all scheduled data center MACD (Move/Add/Change/Delete) including device labeling, power connectivity, and network cable connectivity.
- Complete hardware support work orders involving: hardware and cabling MACD, certification, troubleshooting and break-fix
- Asset management, auditing and daily work log and ticket tracking
- Provide SmartHands assistance, including troubleshooting, as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
- Maintain a safe and secure operating environment within the data center, or other designated space, and report any violations to their immediate supervisor or lead
- Detailed and thorough documentation and record keeping; directly contribute to process improvements, documentation improvements, and other work-related items
- Maintain site security protocols, badging requirements, and data and asset protection procedures and report any violations to their immediate supervisor or lead
- Ensure all media storage devices (Hard drives, thumb drives, CD, DVD's, are properly logged, secured, and documented to ensure compliance with customer and legal retention practices and report any violations to their immediate supervisor or lead
- Utilize advanced knowledge with server and network hardware and components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, , and data center infrastructure management (DCIM) tools
- Coordinates and implements equipment and material receiving, shipping, and RMA support as and when required in accordance with established policies; assists in updating or revising processes as appropriate
- Provide vendor and security escorts as needed
- Provide general cleaning on raised floor, cabinet and rack exterior surfaces, work benches, storage areas, and other areas as needed and as scheduled
- Coordinates and implements standard and emergency operating procedures for data center, or other designated spaces, in accordance with run-book provided by team leadership
- Provide status reporting regarding data center, or other designated spaces, service availability, performance, capacity utilization as required
- Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
- Leverages advanced knowledge to perform or coordinate equipment installation and delivery schedules in accordance with set project plans or other direction
- Demonstrates commitment to team and customer through attention to detail, reporting issues, concerns, and mistakes as soon as they occur, and willingness to learn and teach
- May serve as interim Team Lead as needed
- Must be self-motivated, detail oriented, positive in approach, professional
- Experience creating, developing, and implementing project process improvement(s)
- Must promote the company culture and mission to all employees, vendors, clients and business partners
- Minimum 10 years working in data centers, telco, IT operations, or related technical field
- Knowledge of server and network equipment and software support configurations
- Understanding of AC and DC power principles as they relate to data center power distribution and best practices
- Experience working independently and demonstrated high productivity rate
- Must be able to act as the company liaison for interface with customer representative(s)
- Experience leveraging complex problem-solving, critical thinking skills, and the ability to effectively read, write and give oral presentation(s)
- Must be able to: work at heights from a ladder; work in confined spaces; lift as much as 50 pounds; move as much as 75 pounds; and move pallets of equipment leveraging an unpowered pallet jack
- Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as device alarms within a consistently loud environment with varying light levels
- Excellent team and customer communication skills, orally and in writing
- Must possess at least a High School diploma or GED equivalency
- Minimum 5 years working in data centers, telco, IT operations, or related technical field
- Experience with server, OS or Network
- Data center certification (including in-progress) are a plus
- Must be proficient with Microsoft Office (Word, Excel, Outlook)
- Ability to work alone or in teams with minimal instruction
- Must meet Company minimum driving standards
- License Required-NO
- Data Center Technician Team Lead; or
- System Administrator I; or
- Junior Data Center PM; or
- Data Center Operations Expert Minimum Years of Experience
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Data Center Technician III - Sterling, United States - IES Communications
Description
Job Summary:
The Data Center Technician III will support both the Physical and Virtual Infrastructure of the organization or customer and its facilities. The Data Center Technician will contribute to design and intentions of and implement data center best practices. This shall include related industry standards that align with associated processes and procedures as and where applicable. The Data Center Technician will leverage industry experience to contribute to the team.
Job Duties and Responsibilities:
On-Call duties as needed (may include 24/7 support)
MinUSD $28.00/Hr.
Max
USD $32.00/Hr.
Qualifications
Physical and Mental Requirements:
Education, Certification, License, and Skill Requirements:
Career Path:
4-6
License Required
No
Minimum Education
High School
Overview
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
