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Mount Juliet

    New patient scheduling/records clerk - Mount Juliet, United States - Center for Spine, Joint, Neuromusuclar Rehabilitation

    Center for Spine, Joint, Neuromusuclar Rehabilitation
    Center for Spine, Joint, Neuromusuclar Rehabilitation Mount Juliet, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary:

    Position Summary: position handles all aspects of scheduling and all medical record requests.

    Essential Duties and Responsibilities:

    • Verifies that demographic and insurance information has been updated.
    • Schedules initial office visit appointments and appointments
    • Schedules new referrals for all Physicians.
    • Handles all incoming phone calls and/or emails regarding scheduling appointments.
    • Sends out reminders/reschedule letters.
    • Notifies Director/Manager of any problems in a timely manner.
    • Provides general assistance to patients as they make requests.
    • Cross-trains with other schedulers.
    • Respects the dignity and confidentiality of patients.
    • Maintains a good attendance record and reports on time for work.
    • Maintains a professional attitude and appearance.
    • Complies with clinic safety policies and procedures.
    • Possesses good communication skills that lead to a team-oriented work environment.
    • Assists with training and orientation of new employees as assigned.
    • Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses, and Physicians daily regarding the needs of patients.
    • Performs all other duties as assigned.
    • Assure that all medical record information is protected and kept confidential.
    • Obtain and retrieve medical records promptly upon request by authorized individuals and agencies.
    • Mail forms to physicians, for completion, to the extent permitted by regulations.
    • Answer correspondence regarding release of information from medical records.
    • Implement procedures to maintain the medical record system in compliance with federal, state, and local requirements.

    Work Environment/Physical Demands/Travel:

    • Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships; must be proficient in computer applications including word processing and e-mail.
    • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
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