- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
front desk supervisor
5 days ago
TPI Hospitality MINNEAPOLIS, MN, USA, United StatesHomewood Suites by Hilton, St. Louis Park, MN Full-Time/ Salary $17 - $19 per hour. TPI Hospitality is seeking an experienced Front Desk Supervisor to help lead a team of passionate associates. The Front Desk Supervisor will work closely with the As Front Desk, Supervisor, Hospit ...
-
Desk Attendant Supervisor
1 day ago
FirstService Residential Minneapolis, United StatesJoin Our Team · Job Overview: · The Desk Attendant Supervisor provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner.The Desk Attendant Supervisor oversees Desk ...
-
IT Help Desk Supervisor
4 days ago
Japs-Olson Minneapolis, United StatesJob Description · Job Description · IT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT de ...
-
Front Desk Supervisor
21 hours ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
4 days ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
2 days ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
5 days ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
1 day ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
4 days ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
IT Help Desk Supervisor
6 days ago
Japs-Olson Company Minneapolis, United StatesJob Description · Job DescriptionIT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT departm ...
-
Front Desk Supervisor
22 hours ago
Shaner Hotel Group Minneapolis, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. · Handle guest complaints ensuring guest satisfaction ...
-
front desk supervisor
5 days ago
CSM Corporation Minneapolis, MN , USA, United States* Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. · * Works side by side with staff to train and model appropriate guest service standards ...
-
Front Desk Supervisor
8 hours ago
Sherman Associates Minneapolis, United StatesJob Description · At Aloft Minneapolis, we're different by design From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promot ...
-
Front Desk Supervisor
2 days ago
Aloft Downtown Minneapolis Minneapolis, United StatesJob Description · Job DescriptionAt Aloft Minneapolis, we're different by design From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at A ...
-
Front Desk Supervisor w/ Overnight Relief
22 hours ago
Four Seasons Hotels Limited Minneapolis, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Front Desk Supervisor
1 day ago
Hawkeye Hospitality Arden Hills, United StatesHawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkan ...
-
front desk supervisor
5 days ago
Shaner Edina, MN, USA, United StatesCandidate for this position must have open availability - - - The Front Desk Supervisor is responsible for maintaining a high quality of service offered to guests through the management of reservations, registration and guest accounting. The Supervis Supervisor, Front Desk, Manag ...
-
front desk supervisor
5 days ago
CSM Corporation Bloomington, MN, USA, United StatesAccountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. - Works side by side with staff to train and model appropria Front Desk, Supervisor, Yard, ...
-
front desk supervisor
5 days ago
Aimbridge Hospitality , MN, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
1 day ago
Aimbridge Hospitality Brooklyn Park, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
Front Desk Supervisor - Minneapolis, United States - Marriott Minneapolis NW
Description
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
RESPONSIBILITIES:
The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Caf, indoor heated pool and well-equipped fitness center. Our 60,000 Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: