- $72,000 annually (English only role)
- $76,000 annually (Bilingual - English with Spanish/Portuguese/French)
- 11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus
- Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
- Manage a high work volume with time-bound constraints
- Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
- Ensure escalations and handoffs are efficient by documenting cases clearly and completely
- Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
- Develop subject matter expertise and train/mentor others
- Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer's problem
- Minimum 2 years' experience in a call center-type environment with an excellent customer service background
- Secondary language skill: Spanish OR Portuguese OR French with English - A Must
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Experience configuring switches, routers, and other network-related components
- Ability to resolve issues and troubleshoot in an unscripted manner
- Excellent communication and interpersonal skills
- Self-motivated and energetic with a positive approach to problem solving
- Eye for details with good time management skills - must be able to handle multiple issues in an organized manner
- Fundamental understanding of physical access control and security systems
- Experience with Salesforce Service Cloud CRM system/help desk applications
- CCTV/IP Camera installation/configuration
- Basic understanding of electricity concepts
- Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP etc.
- Employee is occasionally required to lift 20-25 lbs.
- Expected travel time for this position is 10% (domestic and international)
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after)
- Help prepare for your life after retirement through our 401(k) program and employer matching
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NebulaTech New Carlisle, United States InternshipSHIPWELCOME TO THE TEAM · The European Site & Verbund Management continuously develops and ensures the competitiveness of BASF's major European sites. We manage the perfect integration of infrastructure, operational services, personnel services, and logistics with production at the s ...
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Technical Services Engineer
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Axis Communications Chelmsford, United StatesChanges and questions · Axis Communications AB may update this information without prior notice. The date when this policy was last updated is specified below. · If you have any questions regarding our usage of cookies, please contact us via email: · . · This document was last ...
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Quantum Ventures Danforth, United StatesCompany · At Danforth, INNOVATION is our top priority. · Danforth Rechenzentrum GmbH is a specialist in innovative solutions for IT-supported implementation of contracts for primary care according to § 73b SGB V, with headquarters in Cologne. Together with the shareholders of Dan ...
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NE Energy Services Corporation Chelmsford, United States**Responsibilities**: Responsible for performing maintenance, repair and troubleshooting activities associated with large gaseous and diesel fueled engine generators. Duties include troubleshooting, performing maintenance and repairs on the engine generators and their auxiliary e ...
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AECOM Chelmsford, United StatesAECOM has excellent career opportunities for a creative, highly talented and experienced Design Manager for improved water security projects in West Bank and Gaza. The Design Manager will lead and manage and integrated, multidiscipline project design team for delivery of technica ...
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AECOM Chelmsford, United StatesAECOM has excellent career opportunities for a creative, highly talented and experienced Construction Manager (CM) for a USAID project in West Bank and Gaza. The CM will oversee large and medium scale water, wastewater, vertical structure and other infrastructure construction pro ...
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Element Hotel North Chelmsford, United StatesPosition: Front Desk Agent · Reports to: Front Office Manager; Front Desk Manager; Director of Rooms; General Manager · Management Position: No · Bonus Plan: No · Travel Required: No · FLSA Designation: Non · - Exempt · Number of Employees Supervised: zero (0) · Work Permit Neede ...
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Schleifring North America LLC Chelmsford, United States**Name of the Job**: · PROGRAM MANAGER · - **Reports to**:Director Business Unit America · - **Summary**: · The program engineer is responsible for the sales process with customers as well as the point of contact after the contract has been signed. The program engineer manages ne ...
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Imaging Service Engineer 2
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BlueNova Industries Lynn, United StatesAbout Voith Group · Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the markets of energy, paper, raw materials, and transport & automotive. Founded in 1867, Voith i ...
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Kids in Tech, Inc. Lowell, United States_**Purpose**:_ STEAM is one of the fastest growing sectors of the Massachusetts (MA) economy, but BIPOC individuals and women are underrepresented. Early exposure and experience to STEAM topics through participation in STEAM afterschool programs is an excellent way to promote an ...
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US National Park Service Lowell, United States**Duties**: · Duties my include but are not limited to the following: · - Coordinates Park planning, such as: general management plans, design concept plans, stewardship plans. · - Manages Park planning such as park studies; visitor experience plans; and prototyping activities. · ...
Technical Services Engineer - Chelmsford, United States - Axis Communications AB
Description
Job TitleTechnical Services Engineer - Bilingual - Spanish/Portuguese/French + English
Job Description
Looking for a new start? Think bigger. Think Axis
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each 'Axian' has his or her own motivators, we all share the same core values.
The Technical Services Engineer - Bilingual (Spanish/Portuguese/French with English) - (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our 'Axians':
Taking the first step to become an Axian is easy - all you have to do is apply
Want to know more about Axis? Visit our web site at
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let's create a smarter, safer world
For more information about Axis, please visit our website
Listen to Get To Know Axis - Podcast
Technical Services Engineer professionals in Chelmsford
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Joseph Snyder
Unified Contact Center and Collaboration Engineer