- Able to work at a high level independently, utilizing other resources with good judgment
- Able to demonstrate high initiative and ownership of issues
- Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
- Must have strong leadership skills and a willingness and ability to work through tough situations and solve challenging problems
- Extraordinary written, verbal and interpersonal skills are also a must
- Must be ready and willing to commit to continuous education, certification and self-improvement
- Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
- Install, upgrade, support and troubleshoot XP, Windows 10 and Microsoft Office Apple, Mac, iPad, iPhone and any other authorized desktop applications
- Customize desktop hardware to meet user specifications and site standards
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Works with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Maintains IT records and tracking for area of responsibility
- Ensures that supported customer accurately completes the approved work request with the date and time of submission
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
- Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Must be able to work in the elements (hot weather/cold weather).
-
Service Engineer
3 weeks ago
NovaWorks Solutions Milton, United StatesJob Description · Preparing and conducting commissioning, maintenance, and repairs of system installations at customer sites · Handing over our system installations to customers · Systematically creating necessary documentation for work processes · Supporting developments in new ...
-
Customer Service Engineer
2 weeks ago
Image Diagnostics Inc. Fitchburg, United States**Job Summary**: · **Responsibilities**: · - Devises and designs field service upgrades, methodologies and processes · - Designs solutions to assist engineering continuous improvement efforts by identifying recuring trends, frustrations, and failure modes within service and suppo ...
-
IT Service Desk Engineer
3 weeks ago
Quantum Ventures Danforth, United StatesCompany · At Danforth, INNOVATION is our top priority. · Danforth Rechenzentrum GmbH is a specialist in innovative solutions for IT-supported implementation of contracts for primary care according to § 73b SGB V, with headquarters in Cologne. Together with the shareholders of Dan ...
-
NebulaTech New Carlisle, United States InternshipSHIPWELCOME TO THE TEAM · The European Site & Verbund Management continuously develops and ensures the competitiveness of BASF's major European sites. We manage the perfect integration of infrastructure, operational services, personnel services, and logistics with production at the s ...
-
Imaging Service Engineer 2
3 weeks ago
Sodexo LOWELL, United States Full timeUnit Description: Lifesaving technology, powered by you. Your expertise impacts the lives of others. · Sodexo is seeking an Imaging Service Engineer 2 at Lowell General Hospital in Lowell, MA. · ISE II Position Description: · Under supervision this person will inspect, repair, ma ...
-
Imaging Service Engineer 2
3 weeks ago
Sodexo Group Lowell, United StatesUnit Description · Lifesaving technology, powered by you. Your expertise impacts the lives of others. · Sodexo is seeking an · Imaging Service Engineer 2 · at · Lowell General Hospital · in · Lowell, MA. · ISE II Position Description: · Under supervision this person will ...
-
Technical Services Engineer
1 week ago
Axis Communications AB Chelmsford, United StatesJob Title · Technical Services Engineer - Bilingual - Spanish/Portuguese/French + English · Job Description · Looking for a new start? Think bigger. Think Axis · At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge ...
-
Field Service Engineer
2 days ago
Brooks Automation Chelmsford, United StatesAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. · All we accomplish is grounded ...
-
Technical Services Engineer
3 weeks ago
Axis Communications AB Chelmsford, United StatesJob Title · Technical Services Engineer - Bilingual - Spanish/Portuguese/French + English · Job Description · Looking for a new start? Think bigger. Think Axis · At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edg ...
-
Field Service Engineer
1 day ago
Brooks Automation Chelmsford, United StatesAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in o ...
-
Technical Services Engineer
3 weeks ago
Axis Communications Chelmsford, United StatesChanges and questions · Axis Communications AB may update this information without prior notice. The date when this policy was last updated is specified below. · If you have any questions regarding our usage of cookies, please contact us via email: · . · This document was last ...
-
Field Service Engineer
6 hours ago
Brooks Automation Chelmsford, United StatesAt Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. · All we accomplish is grounded ...
-
Diesel Mechanic/Technician I
5 days ago
Penske Truck Leasing Lowell, United States Full timeWhat's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...
-
Diesel Mechanic/Technician I
2 weeks ago
Penske Truck Leasing Lowell, United States Full timeWhat's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...
-
Kids in Tech Afterschool Program Instructor
2 weeks ago
Kids in Tech, Inc. Lowell, United States_**Purpose**:_ STEAM is one of the fastest growing sectors of the Massachusetts (MA) economy, but BIPOC individuals and women are underrepresented. Early exposure and experience to STEAM topics through participation in STEAM afterschool programs is an excellent way to promote an ...
-
Administrative Assistant
3 weeks ago
Avid Engineers Lowell, United StatesAvid Engineers is a growing MEP/FP firm that prides itself in working on large scale projects of a particularly challenging nature. We seek driven, goal oriented employees interested in joining our team, and sharing in the long-term success of the company. · We offer 401K plan, S ...
-
Community Planner
2 weeks ago
US National Park Service Lowell, United States**Duties**: · Duties my include but are not limited to the following: · - Coordinates Park planning, such as: general management plans, design concept plans, stewardship plans. · - Manages Park planning such as park studies; visitor experience plans; and prototyping activities. · ...
-
Field Service Engineer
3 weeks ago
Thermo Fisher Scientific Chelmsford, United StatesJob Description · When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources ...
-
Field Service Engineer
5 days ago
Rise Technical Recruitment Chelmsford, United States TEMPORARYJob title: · Field Service Engineer · Company · Rise Technical Recruitment · Job description · Field Service EngineerHomebased, covering the Essex (Chelmsford, Brentwood, Southend on Sea, Romford)£33,500- £34,500 (OTE £43.5k plus) + Monday to Friday + Door to Door Pay + Optional ...
-
Field Service Engineer
1 week ago
Danaher Corporation Tewksbury, United StatesBe part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vac ...
Field Service Engineer - Lowell, United States - F2OnSite
Description
Job DescriptionJob Description
We are looking for a Field Service Technician to accommodate up to 150 mile radius in and around both LOWELL and BEVERLY, MA.
We are looking for a technician with strong Deskside/IT experience, who is comfortable supporting Vehicle Fleets. (Vans, Trucks, Forklifts, etc.)
Cable management and Electrical/Mechanical experience is a plus.
Contract to Hire.
***Rate WILL increase with conversion after 3-6 months.***
Skill/Ability Knowledge:
Soft Skills:
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at \r
\r
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.