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Owensboro

    Guest Relations Representative I - Owensboro, United States - Owensboro Health

    Owensboro Health
    Owensboro Health Owensboro, United States

    3 weeks ago

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    Description

    Job Summary

    Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

    Job Responsibilities

    • Acts as central information resource for Owensboro Health staff, patients, and guests.
    • Receives, screens, routes, and/or responds to all incoming inquiries.
    • Greets all guests and provides proper directions or instructions based on needs.
    • Assigns pagers and lockers to patients.
    • Maintains waiting rooms and consultation rooms.
    • Acts as a central information resource to physicians, family, co-workers, and health team.
    • May maintain and regularly update patient information.
    • Maintains centrally accessible resource materials (phone books, quick reference for supplies).
    • Requests Pastoral Care consults as needed.
    • Calls consultations as needed/requested by nurses and providers.
    • Cleans and organizes work area upon arrival, including the physician dictating area.
    • Checks copiers and printers at beginning of shift.
    • Enters work orders and orders supplies.
    • Escorts guests to destinations as needed.
    • May train and work along side volunteers.
    • Assist with patient admission process, transfers, and discharges.
    • May arrange for patient transport and housekeeping services in epic..
    • Communicates with Out Patient Services (OPS), Surgery, Endoscopy, and PACU throughout the day to ensure timely information of updates, patient statuses, and post-operation room numbers.
    • May communicate protocols to visitors during codes.
    • Completes survey readiness training and support.
    • Receives and processes visitor comments and complaints.
    • Keeps track of appointments and interviews for surgical managers and director.
    • Audits for improvement initiatives.
    Qualifications
    • High school diploma, General Equivalency Diploma (GED) or higher required upon hire
    • No experience required
    • No licensure/certification/registration required
    Skills and Attributes
    • Requires critical thinking skills and decisive judgment.
    • Works under minimal supervision.
    • Must be able to work in a stressful environment and take appropriate action.
    Physical Demands
    • Standing: Frequently
    • Walking: Frequently
    • Sitting: Frequently
    • Lifting 0-25 lbs: Occasionally
    • Lifting 25-75 lbs: Never
    • Lifting over 75 lbs: Never
    • Carrying 0-25 lbs: Rarely
    • Carrying 25-75 lbs: Never
    • Carrying over 75 lbs: Never
    • Pushing/Pulling 0-25 lbs: Rarely
    • Pushing/Pulling 25-75 lbs: Never
    • Pushing/Pulling over 75 lbs: Never
    • Climbing: Rarely
    • Bending/Stooping: Occasionally
    • Kneeling: Occasionally
    • Crouching/Crawling: Rarely
    • Reaching: Occasionally
    • Talking: Constantly
    • Hearing: Constantly
    • Repetitive Foot/Leg Movements: Never
    • Repetitive Hand/Arm Movements: Frequently
    • Keyboard Data Entry: Frequently
    • Running: Never
    • Vision: Depth Perception: Frequently
    • Vision: Distinguish Color: Frequently
    • Vision: Seeing Far: Frequently
    • Vision: Seeing Near: Frequently
    Owensboro Health Core Commitments

    INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

    RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

    TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

    INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

    SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

    EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
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