Guest Relations Representative I - Owensboro, United States - Owensboro Medical Health System

Description

Job Summary Acts as a liaison between guests, staff, and patients to respond to all information inquiries. # Job Responsibilities Acts as central information resource for Owensboro Health staff, patients, and guests. Receives, screens, routes, and/or responds to all incoming inquiries. Greets all guests and provides proper directions or instructions based on needs. Assigns pagers and lockers to patients. Maintains waiting rooms and consultation rooms. Acts as a central information resource to physicians, family, co-workers, and health team. May maintain and regularly update patient information. Maintains centrally accessible resource materials (phone books, quick reference for supplies). Requests Pastoral Care consults as needed. Calls consultations as needed/requested by nurses and providers. Cleans and organizes work area upon arrival, including the physician dictating area. Checks copiers and printers at beginning of shift. Enters work orders and orders supplies. Escorts guests to destinations as needed. May train and work along side volunteers. Assist with patient admission process, transfers, and discharges. May arrange for patient transport and housekeeping services in epic.

Communicates with Out Patient Services (OPS), Surgery, Endoscopy, and PACU throughout the day to ensure timely information of updates, patient statuses, and post-operation room numbers.

May communicate protocols to visitors during codes. Completes survey readiness training and support. Receives and processes visitor comments and complaints. Keeps track of appointments and interviews for surgical managers and director. Audits for improvement initiatives.

Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment.

Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action.


Physical Demands Standing:

Frequently Walking:

Frequently Sitting:
Frequently Lifting 0-25 lbs: Occasionally Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs:

Never Climbing:
Rarely Bending/Stooping:

Occasionally Kneeling:
Occasionally Crouching/Crawling:

Rarely Reaching:

Occasionally Talking:

Constantly Hearing:
Constantly Repetitive Foot/

Leg Movements:
Never Repetitive Hand/

Arm Movements:
Frequently

Keyboard Data Entry:

Frequently Running:

Never Vision:

Depth Perception:

Frequently Vision:

Distinguish Color:

Frequently Vision:

Seeing Far:

Frequently Vision:

Seeing Near:

Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Job Summary

Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

Job Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Assigns pagers and lockers to patients.
• Maintains waiting rooms and consultation rooms.
• Acts as a central information resource to physicians, family, co-workers, and health team.
• May maintain and regularly update patient information.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Requests Pastoral Care consults as needed.
• Calls consultations as needed/requested by nurses and providers.
• Cleans and organizes work area upon arrival, including the physician dictating area.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Escorts guests to destinations as needed.
• May train and work along side volunteers.
• Assist with patient admission process, transfers, and discharges.
• May arrange for patient transport and housekeeping services in epic.

• Communicates with Out Patient Services (OPS), Surgery, Endoscopy, and PACU throughout the day to ensure timely information of updates, patient statuses, and post-operation room numbers.

• May communicate protocols to visitors during codes.
• Completes survey readiness training and support.
• Receives and processes visitor comments and complaints.
• Keeps track of appointments and interviews for surgical managers and director.
• Audits for improvement initiatives.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• No experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Lifting 0-25 lbs: Occasionally
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Occasionally
• Kneeling: Occasionally
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Constantly
• Hearing: Constantly
• Repetitive Foot/

Leg Movements:
Never

• Repetitive Hand/

Arm Movements:
Frequently

• 
  Keyboard Data Entry: Frequently
• Running: Never
• Vision:

Depth Perception:
Frequently

• Vision:

Distinguish Color:
Frequently

• Vision:

Seeing Far:
Frequently

• Vision:

Seeing Near:
Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.