No more applications are being accepted for this job
- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions or instructions based on needs.
- Facilitates visitor flow in and out of the department.
- Updates diet orders and verifies patient diet upon tray deliveries.
- May monitor tube system and handle medications in accordance with medication safe handling practice.
- Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
- Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
- Serves as a central information resource to physicians, family, co-workers, and health team.
- Arranges for patient transport services.
- Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
- Maintains centrally accessible resource materials (phone books, quick reference for supplies).
- Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
- Break down charts and take to Health Information Management.
- Cleans and organizes work area upon arrival.
- Checks copiers and printers at beginning of shift.
- Enters work orders and orders supplies.
- Maintains nourishment stations, waiting rooms, and consultation rooms. Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Guest Relations Representative I - Owensboro, United States - Owensboro Health
Description
Summary
Job SummaryActs as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities