Training Specialist - Washington, United States - Serco North America

Serco North America Washington, United States

3 weeks ago

Description

Position Description :

Serco is seeking a Training Specialist to join our Learning & Performance Solutions team. This is a full-time, hybrid position allowing for 2 days each week to be worked remotely and 3 days per week will be onsite at a government agency headquarters in Washington, D.C. (near the Capital One Arena).

In this role you will assist in the general operations of a team of trainers, a training facility, training course materials, and a Learning Management System (LMS). Activities include but are not limited to:

Providing daily support for training and operations
Maintaining and updating high-quality printed & digital resources to include course materials, course management manuals/guides
Providing classroom logistics support such as daily classroom set-up/clean-up
Providing support for course managers
Assisting to modify instructor manuals and training materials using standard templates to ensure a consistent look and feel
Using Zoom and Microsoft Teams to facilitate remote learning
Assisting with quality assurance for learning curricula and programs
Assisting with customer support activities
Providing general administrative and clerical support as needed

Qualifications:

To be successful in this role, you will have:

US Citizenship
Ability to obtain a NACI clearance
High school diploma/GED
2+ years of relevant experience in the following areas:

Coordinating logistical requirements for the delivery of training
Developing, preparing, and delivering training-related materials
Maintaining delivery schedules and databases to ensure that all training delivery requirements are met

High level of proficiency in MS Word, MS PowerPoint, MS Excel, MS Outlook, and SharePoint
Working knowledge of authoring and delivery tools such as Adobe Captivate, Zoom, and Microsoft Teams
Outstanding interpersonal and customer relations skills

Additional desired experience and skills:

Knowledge of Cornerstone-On-Demand LMS
Bachelors degree

Company Overview :

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Sercos 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: - or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email -

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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