- Responsible for the repair, maintenance, upgrade, and documentation of desktop computer hardware, software, and peripheral equipment.
- Provides desktop support of enterprise applications.
- Performs operation, repair, and maintenance of audio-video and other electronic systems as required.
- Provides first level response for repair and maintenance of PBX system and associated telephone equipment.
- Assists in training support of end-users in operation of desktop and enterprise applications.
- Handles user requests in a timely and effective manner.
- Commits to the Team R.O.C.K. Philosophy.
- Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
- Attends all required meetings and training.
- Maintains confidentiality at all times.
- Performs other duties as assigned.
- Must have 2 years documented professional experience in maintenance and repair of desktop computer systems.
- Must possess strong technical and documentation skills.
- Must be able to work independently with minimal supervision.
- Must be able to get along with co-workers and work as a team.
- Must present professional appearance at all times.
- Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.
- Must possess an AS Degree in Computer Science or equivalent mix of experience and training
- Must be able to read, write, speak and understand English.
- Excellent oral and written communication skills are important to the successful conduct of this position.
- Ability to write accurate, grammatically correct, polished reports and business correspondence.
- Must be able to speak with the public in a professional manner.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to proactively streamline processes for company's return on investment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to process detailed work and requests for information or assistance in a timely manner.
- Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.
- MCSA: Windows 7 and A+ certifications preferred.
- Must possess a valid California Driver's License with a clean driving record.
- Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.
- Must be able to maneuver around all areas of the casino.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to lift up to 50 pounds.
- Must have manual dexterity to operate a computer and other necessary office equipment.
- Must be able to bend, reach, stoop, kneel, twist and grip items.
- Must be able to respond to visual and audio cues.
- This is a fast-paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
- Must be able to manage several priorities simultaneously and meet deadlines.
- Must be able to respond calmly to customer concerns and questions.
- Must be able to tolerate areas containing secondary smoke.
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system specialist - Geyserville, United States - River Rock Casino
Description
Job Description
Job DescriptionSTATUS: Full-Time
FLSA: Non-Exempt
REPORTS TO: IT Manager
SUPERVISES: N/A
WORKING HOURS: This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.
SUMMARY: Under general supervision of the IT Manager provides technical support to users of desktop computers, telephone, audio-video, and office equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities for this position.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
EDUCATION:
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
LICENSES, CERTIFICATES, REGISTRATIONS:
PHYSICAL DEMANDS
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED
Job Posted by ApplicantPro