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IT Help Desk Specialist - St Louis, United States - Garda World Security
Description
Job DescriptionIT Support Specialist - Job Description
Position Summary
The IT Support Analyst is responsible for providing 1st level of support and resolving IT problems that are relatively simple in nature.
For all our corporate offices as well as users out in the field.This includes internal assistance at headquarters, overhead staff that is working remotely, or overhead staff that is working out of one of GardaWorld's branches.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serves as help desk tier 1 support for hardware and software for both remote and onsite users
Evaluates, prioritizes, resolves problems and requests, or escalate to appropriate support areas.
Acts as the front-facing support liaison for all technical issues
Acts as a liaison between customers and senior technical staff
Supports a wide variety of network and software applications
Adds user to distribution groups inside of Active Directory
Maintains and supports telephone equipment
Maintains updated and accurate inventory lists
Maintains and creates documentation of IT processes
Performs other duties as assigned
Required Education and Experience
Associate degree, completion of coursework at a technical school or an equivalent amount of relevant experience required.
1-3 years of experience in an IT Support position is required
Ideal skills/Qualifications
Professional, self-motivated, flexible, and able to meet deadlines under a high-volume workload in a fast-paced, constantly changing environment
Strong technical understanding of all types of technology, including mobile and softphones
Self-starter and demonstrated the ability to prioritize and manage multiple demands.
Ability to work effectively as part of a team and interact with all levels of the organization
Attention to detail and strong organization and communication skills
Excellent customer service skills
Excellent problem-solving skills
Ability to interpret a variety of instructions in written or verbal form
Positive attitude, ethics, and values which support our company's values, team, environment, and a high-performance culture
Must successfully pass an extensive background screening which may include criminal record checks (local, state, and federal), drug test, skills assessment test, interviews, and personality profile
A negative result on pre-employment drug screen
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
The employee must occasionally lift or move office products and supplies, up to 20 pounds.Position Type/Expected Hours of Work
This is a full-time position, hourly, non-exempt position. This is a Monday-Friday in-office job with on-call rotation during the week and on weekends.
Applicant needs to be flexible with what hours they can work as they may change due to different demands throughout the year.
This position may require occasional long hours and weekend work.Travel
Very little, if any, overnight travel is required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.Qualifications
Education
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