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    Support Desk Specialist - Town and Country, United States - KellyMitchell Group

    KellyMitchell Group
    KellyMitchell Group Town and Country, United States

    2 weeks ago

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    Description

    Job Summary:

    Our client is seeking a Support Desk Specialist who will be the first level support for all end-users via telephone, email or chat. This is a hybrid role located in Town & Country, MO.

    Duties:

    • Troubleshoots and resolves hardware, software and voice and data communication systems issues
    • Escalate calls when appropriate
    • Write concise, informative service tickets
    • Follow up on all tickets in a timely manner and pursues issues through to resolution

    Desired Skills/Experience:

    • Customer service skills and personable
    • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
    • Requires experience using ticketing systems and writing technical support reports and documentation

    Benefits:

    • Medical, Dental, & Vision Insurance Plans
    • 401K offered


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