Help Desk Specialist - St. Louis, MI, United States - Infinity Systems

Infinity Systems
Infinity Systems
Verified Company
St. Louis, MI, United States

2 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Help Desk Specialist / Support Employee (m/f/d)
In our medium-sized company group, everything revolves around electronic payment transactions. Our clients include renowned credit institutions and financial service providers, public institutions, as well as industrial and commercial companies. Our products are used nationally and internationally.

To support our support team, we are looking for reinforcements for our location in Aachen in full-time, with the possibility of partial remote work.


Your tasks

  • Independent acceptance and processing of incoming error reports and customer inquiries in Jira
  • Expert support for users in 1stlevel support
  • Handover of more complex issues to 2ndlevel support
  • Error analysis and problem solving in coordination with the specialist departments
  • Identification, categorization, and documentation of tickets according to workflows
  • User account management in various systems

Your qualifications

  • Customer and serviceoriented work style, as well as strong communication skills
  • Good English skills in spoken and written, and fluent German skills

What excites us

  • Teamwork, communication skills, and problemsolving abilities
  • Professional experience in 1stlevel support
  • Structured and independent work style

And this is what we offer

  • A secure job that is not necessarily tied to the company's location
  • International employer with flat hierarchies
  • A professional and highly motivated, collegial team
  • Exciting and varied tasks in an innovative environment
  • Numerous opportunities for individual professional and personal development
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