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    Licensed Customer Service Rep - West Palm Beach, United States - HOOKS INSURANCE AGENCY INC

    HOOKS INSURANCE AGENCY INC
    HOOKS INSURANCE AGENCY INC West Palm Beach, United States

    4 days ago

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    Description

    Job Description

    Job Description

    The Licensed Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, providing policy reviews and adding and deleting vehicles, drafting letters & reports, and other additional customer service duties as directed by the agent or associates.


    Benefits

    Hourly Base Salary + Bonus Opportunities

    Mon-Fri Schedule

    Life Insurance

    Paid Time Off (PTO)

    Retirement Plan


    Responsibilities
    • Document each customer contact in eAgent.
    • Answer phones and handle customer service duties
    • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
    • Perform policy reviews of current customer and look for opportunities to cross sell
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems

    Requirements
    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Be a great self-starter with a sense of urgency.
    • Proficiency to multi-task, follow-thru and follow-up.
    • Excellent Communication/interpersonal skills.
    • Confident, self-starter who works well independently.
    • Must have ability to multi-task.
    • A property & casualty license is preferred but will train good individual.
    • Must be highly self-motivated.


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