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    Client Services Administrator - Irvine, United States - EBizCharge

    EBizCharge
    EBizCharge Irvine, United States

    1 week ago

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    Description

    Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.

    In our Client Service Administrator role, you will provide support to customers and the internal departments by doing customer portal and email pay setup while maintaining an accurate training and installation schedule for merchants. Training is provided; however, good written, verbal communication skills and general computer skills are required.

    Requirements:

    • Work collaboratively with Senior Management, Software Development, Project Management, Sales teams, and any other members of various departments.
    • Assist Support team by reviewing records, following up with customers, and submitting paperwork related to their cases and support via remote session.
    • Maintain accurate records of all contacts and activities in the companys various databases.
    • Submit paperwork related to new accounts and perform maintenance activities for current clients in a timely manner.
    • Set up Customer Portals and Email pay with updated company information.
    • Overwatch calendar to ensure all information has been received and prepared prior for demos, trainings, and installations.
    • Track the support communication pipeline and assign cases to the proper individuals.
    • Analyze reports before installations are to take place to ensure a gateway has been built for a smooth transition with no errors.

    Qualifications:

    • Self-starter with the ability to learn fast and work independently as well as within a team.
    • Prior experience with training and/or demos on products or software is strongly desired.
    • Good work ethic and flexible hours.
    • Strong proficiency in Microsoft Excel, Word, Outlook, and computer savvy.
    • Comfortable working with a wide variety of professionals.
    • The duties and requirements listed above should not be interpreted as all-inclusive. Additional functions may be assigned as deemed appropriate.
    • Must have strong communication skills.

    Benefits:

    • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
    • Retirement 401(k) plan with company match.
    • Gym access, dry cleaners, car wash conveniently located within building.
    • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

    Job Type: Full-time

    The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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